JD Power Survey
Discussion
Position 170, well no surprises there then - could have been last I suppose.
It would be interesting to know how many owners were polled, and in what areas they were dissatisfied. Based on some of the pathetic remarks made by the owners of the other models, such as the MGF owner who was "upset by the car dealing banging her door against another car", one has to question the relevance of the survey - oh yes, which car did badly because of it's poor performance..... the Seat Ibiza. Well what do you f@~#ing expect if you buy a 1.1 engined car
Of course for us current owners, the survey only makes matters worse as it potentially de-values are cars in addition to them being unreliable (which in my opinion they're not. I guess it was as well they picked the Chimaera (number of owners I presume), or the results could have been even worse.
I don't think our friend Ben did himself any favours with that smug look on his face, as he basically said "what do you expect for 40".
Let's hope that at least it might give TVR a kick up the arse to try and improve things - although it wouldn't have any impact in the survey for 3 years even if they did. Meanwhile us lot are the proud owners of cars that are perceived by the masses to be less rewarding than a Vauxhall Tigra, and only marginally better than an MGF.
Maybe it really doesn't matter
Steve
Im pretty gutted by this result. I sent in my survey as a T reg owner and could only praise the car. I would love to know how many cars were surveyed. I guess someone who knows the yearly output of Chimaeras could answer that one...
At least we came first in the sound effects deparment!!!
Edited by TVRFan on Friday 13th April 11:30
Bloody hell.
The owner on Top Gear complained about his car being off the road for 6/7 weeks in 18 months of ownership.
Mine's been off the road for... er... something like 9 weeks (could be more, I've just about lost count) in about 9 months.
I thought Ben Samuelson was unctious, and his response of "that's not what our survey said" was positively lame. History proves that vendor sponsored surveys always suck ass.
I wonder if he has an e-mail address? That way I could ask him how he's going to fix the problems with my car, and more to the point, his damn dealership.
Fume.
The wife and I travelled 600 miles in our Chim this weekend. 350 with roof off. As I 'TVR blasted' over the top of Parys Mountain on Anglesey the incredible vista of miles of blue sea and coastline opened out in front of me and I breathed in the fresh air filling the cabin from the fabulous blue sky above me and thought: J D Power. What the f*** do they know....
That's what made me laugh so much. One survey across all market sectors is such a pile of old trousers.
The same survey, but with categories, much like Car Of The Year, would make a lot more sense.
(Loved it's seats, hated it's performance. It's a sodding one litre shopping trolley. What the hell did you expect. *scream* Or... these people found this east european pile of rot more staisfying than a Porsche 911. *No*, they bloody didn't.)
quote:HERE...HERE!!!!!
The wife and I travelled 600 miles in our Chim this weekend. 350 with roof off. As I 'TVR blasted' over the top of Parys Mountain on Anglesey the incredible vista of miles of blue sea and coastline opened out in front of me and I breathed in the fresh air filling the cabin from the fabulous blue sky above me and thought: J D Power. What the f*** do they know....
It's great to hear such loyal support for a car we're all fanatical about, and maybe the JD thing is a bit pants when it comes to such specialist cars. BUT, maybe TVR will take more notice of it's 170th ranking than it does of a long suffering but loyal customer base who have for years tried, with constructive critisism, to get TVR to improve in the QA deptartment.
I think what has to be considered is that us enthusiastic bunch of TVR owners represents only a small percentage of their customer base, and that there are plenty of existing and potential owners who will be swayed by reports such as JD Power. It would be both arrogant and foolish for Mr Wheeler to ignore the results.
It is in none of our interests for TVR sales to decline, but in everyones for quality to improve - let's hope it has this effect.
Most people who are concerned/affected/bothered by surveys like these are looking for value for money/useability etc, hence the plethora of Which magazines. TVR's are bought mainly for emotional reasons which is subjective and impossible to quantify
Edited by APACHE on Tuesday 17th April 19:38
The oft quoted line is that "problems are to be expected in the first year of ownership of a hand built car". Ergo, a poor result in the JD Power survey is inevitable.
Can TVR improve quality without increasing prices? All those teething troubles must add up to a hefty warranty bill for TVR, so improvements in quality need not necessarily go hand in hand with price rises.
Nevertheless, to err is human, and TVR's are not mass produced by computer controlled production lines.
Where do the likes of Aston Martin, Rolls Royce, and Ferrari figure in the JD Power survey? You cannot compare hand built or bespoke production with mass production, which is what JD Power do by failing to classify cars.
Why should hand built not mean better quality? More attention to detail, etc,
May have subtle variances because hand built, but should be of a consistantly high quality. TVR, us owners keep falling back on this cop out.....
Similarly buy a TVR for all it's emotive, unquantifiable reasons, but I still expect these days reliability and useability......
This type of survey SHOULD make TVR raise it's game. Even Ferrari's aim in recent years has been to produce cars that can/will be driven more, in the likes of porsche useability / reliability.
B
quote:No - that's how it used to be. Read this months TG mag it explains the changes in using the DVLA this year. As for the response I sent in, the questionnaire was sent to me out of the blue. I won't take the insults personally, but check your facts, it makes you sound more credible
The respondents to the UK survey are self selected. There are two polarisations of respendent that distort the results. (1) The self satisfied penny pincher who has bough a car made in Malasia or somewhere and is trying to justify to himself and the bloke next door that he done the right thing in not having a BMW. So he writes in and says the car is wonderful because it did not break down. (2) the person who wants to complain because he has has had a problem. This means that the JD power survey is not sound. Owners of good cars who don't have problems and do not suffer from self doubt do not spontaneosly write in and request a questionnaire. What do youn think?
MP (C4RO P)
I'd have to say that the main trouble with the JD power survey is that they ask absolutly everyone. So like any comittee the most anodyne 'safe' option wins through as it's the least offensive to all, you're never going to find one car that'll suit all types 365 24/7. In my time of ownership my TVR has only needed the tow truck once in 4 years because a 120K mile balljoint handed in it's notice. They are good cars but peoples perception of their quality is low because they have niggling faults. Annoyingly the niggles usually take as much effort to fix as does engineering the major aspects. Consequently the tiny workforce at TVR will continue to run as it has done. With the customer sorting the niggles over the first year. Suits me I never buy new anyway
Matt
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