Ford Servicing ST TDCI
Discussion
Want to know if I was charged too much today.
37.5k service, and the Front Disks and Pads today, and the cost was £502.
Struck me as high!!!! Just finished crying....
However now I have had it serviced 3 times its got me thinking. 1st service, £100, 2nd service, £200, 3rd service £502.
It means that in 1 year, a car under warranty cost me over £800, am I right or wrong to question this?
37.5k service, and the Front Disks and Pads today, and the cost was £502.
Struck me as high!!!! Just finished crying....
However now I have had it serviced 3 times its got me thinking. 1st service, £100, 2nd service, £200, 3rd service £502.
It means that in 1 year, a car under warranty cost me over £800, am I right or wrong to question this?
Seems steep to me.
I'd have thought that your 3rd service would be a minor (assuming that it goes minor/major/minor) as most Fords appear to?
I guess discs and pads will be pricey as they'll be stock ST components but if your service was ~£175 then that is a lot of additional pennies. Was it not itemised on your bill?
bikerPaul
I'd have thought that your 3rd service would be a minor (assuming that it goes minor/major/minor) as most Fords appear to?
I guess discs and pads will be pricey as they'll be stock ST components but if your service was ~£175 then that is a lot of additional pennies. Was it not itemised on your bill?
bikerPaul
According to Ford, the 1st service (12,500) is smaller, then 2nd is bigger (25,000) and 3rd is the biggest (37,500).
1st two services were at Quay Quto centre, 1st one was £90ish, 2nd £150ish (from memory) and 3rd one was done at Caffyns Alton. Both garages had told me that the 3rd one was the big one.
On the invoice, the service comes to £212, the brakes £205, and the courtesy car £10. = £427 + vat = £502
Struck me as a bit steep.
Once its out of warranty I wont use ford garages again. I see the warranty as pointless anyway. You take back a car that has broken down under warranty, and Ford dont give a
If you are booking a car in for a service, I understand that you may have to book in advance to get a replacement car. But am I the only one who thinks that if your car breaks down under warranty than that is a different situation, and there should be a car available whatever the situation?
My blood boiled when 9 months after I bought the car from them, I took it back to Vospers with and engine problem.
1st She lied. She told me it took 1-2 hours to plug it in and check what was wrong with it. I took it to Quay Auto who said that they couldn't fix it, but did diagnose the problem. I know (cos I have since seen the AA do this) that it takes seconds.
2nd No car available even though I was under warranty and had to get to work. She did however offer to Hire me one!!!!!!
Unbelieveable!!! None available but if you want to pay us there is. Disgraceful. I know she thought that she was being helpful, but it made me so angry!!!!
Quay Auto centre plugged it in, (EGR error) cleared the fault and the car returned to normal. It failed again, and I got exactly the same treatment from Caffyns as I did from Vospers.
I love my Fords, and these days they make great cars. This loyalty is down to a local Ford Francised dealer, Woodland Service Center, Grantown on Spey, Scotland, who is excellent and a friend of my family.
Ford are going to lose me though, as the dealers down here are garbage. It kills me to see such a good set of products ruined by poor aftersales. Someone really should explain to Ford that this would be how they sort out their brand image, and I really do think it would lead to soaring repeat business. I know that this is after something has gone wrong, but when you are treated well in a bad situation it makes all the difference in the world. When you feel like you have been kicked when you are down, it hurts. I will take my £20,000, and go to Skoda next time, even though I would far rather be in the next Mondeo STD (if they make it) Why Skoda? Well read on...
Interestingly though, I visited several different marques to see what they would do under this situation.
BMW - If the car breaks down, the supply replacement, but only if it doesn't make it back to the dealership. If you get to a dealership in limp home mode, then you wont get a replacement.
Vauxhall - Same, but then again they seem to enjoy playing the game anything you can do I can do worse with Ford, so what did I expect?
Honda - Looked at me as if I was mad when I said "what if it breaks down?" - No seriously, they said that unless it was impossible, they would supply a car. I reakon this means the same as BMW, Ford and Vauxhall tbh.
Skoda - Said they would supply replacement/or get me to work.
So for the reason above, combined with the fact that the Octavia VRS is a great alternative to the ST TDCI, means I may look elsewhere.
Well done Ford, your aftersales has driven away one of the biggest ford fans going.
And....... now I am calm.....
1st two services were at Quay Quto centre, 1st one was £90ish, 2nd £150ish (from memory) and 3rd one was done at Caffyns Alton. Both garages had told me that the 3rd one was the big one.
On the invoice, the service comes to £212, the brakes £205, and the courtesy car £10. = £427 + vat = £502
Struck me as a bit steep.
Once its out of warranty I wont use ford garages again. I see the warranty as pointless anyway. You take back a car that has broken down under warranty, and Ford dont give a
If you are booking a car in for a service, I understand that you may have to book in advance to get a replacement car. But am I the only one who thinks that if your car breaks down under warranty than that is a different situation, and there should be a car available whatever the situation?
My blood boiled when 9 months after I bought the car from them, I took it back to Vospers with and engine problem.
1st She lied. She told me it took 1-2 hours to plug it in and check what was wrong with it. I took it to Quay Auto who said that they couldn't fix it, but did diagnose the problem. I know (cos I have since seen the AA do this) that it takes seconds.
2nd No car available even though I was under warranty and had to get to work. She did however offer to Hire me one!!!!!!
Unbelieveable!!! None available but if you want to pay us there is. Disgraceful. I know she thought that she was being helpful, but it made me so angry!!!!Quay Auto centre plugged it in, (EGR error) cleared the fault and the car returned to normal. It failed again, and I got exactly the same treatment from Caffyns as I did from Vospers.
I love my Fords, and these days they make great cars. This loyalty is down to a local Ford Francised dealer, Woodland Service Center, Grantown on Spey, Scotland, who is excellent and a friend of my family.
Ford are going to lose me though, as the dealers down here are garbage. It kills me to see such a good set of products ruined by poor aftersales. Someone really should explain to Ford that this would be how they sort out their brand image, and I really do think it would lead to soaring repeat business. I know that this is after something has gone wrong, but when you are treated well in a bad situation it makes all the difference in the world. When you feel like you have been kicked when you are down, it hurts. I will take my £20,000, and go to Skoda next time, even though I would far rather be in the next Mondeo STD (if they make it) Why Skoda? Well read on...
Interestingly though, I visited several different marques to see what they would do under this situation.
BMW - If the car breaks down, the supply replacement, but only if it doesn't make it back to the dealership. If you get to a dealership in limp home mode, then you wont get a replacement.
Vauxhall - Same, but then again they seem to enjoy playing the game anything you can do I can do worse with Ford, so what did I expect?
Honda - Looked at me as if I was mad when I said "what if it breaks down?" - No seriously, they said that unless it was impossible, they would supply a car. I reakon this means the same as BMW, Ford and Vauxhall tbh.
Skoda - Said they would supply replacement/or get me to work.
So for the reason above, combined with the fact that the Octavia VRS is a great alternative to the ST TDCI, means I may look elsewhere.
Well done Ford, your aftersales has driven away one of the biggest ford fans going.
And....... now I am calm.....
Sorry John didn't mention where.
Quay Auto centre is in Kingsbridge, South Devon, Vospers (never actually had it serviced there) is in plymouth, Devon, and Caffyns is in Alton, Hampshire.
I also must apologise for swearing about Ford, in above post. But as a private customer, I dont feel at all well treated, and I needed to vent!!!!
Quay Auto centre is in Kingsbridge, South Devon, Vospers (never actually had it serviced there) is in plymouth, Devon, and Caffyns is in Alton, Hampshire.
I also must apologise for swearing about Ford, in above post. But as a private customer, I dont feel at all well treated, and I needed to vent!!!!
Edited by Dimski on Wednesday 26th September 20:06
No problem matey,at the end of the day most of it comes down to the individual dealer.90% of the time we will provide a courtesy car for one of our own sales that has a faliure under warranty,we may not always have a car available but will help however we can.
The third service is the big one you are quite right the days of interim-major-interim are long gone.
Costs look inline with national averages.
New model ST Diesel looks likely at this time but when and what spec nobody knows yet.
The third service is the big one you are quite right the days of interim-major-interim are long gone.
Costs look inline with national averages.
New model ST Diesel looks likely at this time but when and what spec nobody knows yet.
Well Being all grumpy about Ford aside, the second there is a new STD (cough) I will be trying to catch it. 
Because I do absolutely adore the ST. Cheap to run, great to drive, spacious, well built, and in every way except ride quality knocks my previous Passat V6 TDI into touch.
Whenever I hear anyone comment on VW passat I just smile in the knowledge that I am right in my car choice.
Because I do absolutely adore the ST. Cheap to run, great to drive, spacious, well built, and in every way except ride quality knocks my previous Passat V6 TDI into touch.
Whenever I hear anyone comment on VW passat I just smile in the knowledge that I am right in my car choice.
"Someone really should explain to Ford that this would be how they sort out their brand image, and I really do think it would lead to soaring repeat business. I know that this is after something has gone wrong, but when you are treated well in a bad situation it makes all the difference in the world."
Nail & head!! Ford dealer here is useless, sadly all of the dealers seem the same. Mrs's boss's Honda went in for a service couple of weeks back, complained this week that there was a grinding noise. Car comes back-apparently the front pads were down to the metal!! Quality service then, if it were me i would have kicked up holly hell and got Honda involved, as it's a company car he doesn't care........
The cars are getting better the dealers are getting worse
Nail & head!! Ford dealer here is useless, sadly all of the dealers seem the same. Mrs's boss's Honda went in for a service couple of weeks back, complained this week that there was a grinding noise. Car comes back-apparently the front pads were down to the metal!! Quality service then, if it were me i would have kicked up holly hell and got Honda involved, as it's a company car he doesn't care........
The cars are getting better the dealers are getting worse
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