Fiesta mk7 radio not working

[Orangecurry]

I've done millions of internet searches but results are patchy.

None of the buttons are working on the infotainment thingy - the hazard and door-locking do work, but nothing else.

I've pulled the button console out, and the cd/radio box, disconnected and reconnected twice, disconnected the battery for 10 minutes, and nothing - it's all dead.

One clue - I inserted a CD, and it started to play - but I couldn't make any changes to anything.

So - it seems likely that the CD/radio is fine, but the button console is fubar?

Any experience of this please?

And is there a good Ford-specific forum, as I haven't found one yet?

[MrBodge]

Might be worth pulling the radio fuse. It's behind the glove box. Heard a few issues with these (I've got a mk7 2011) and it usually sorts it

[Orangecurry]

...sorry yes did that too - there are 2 fuses, both been out.

I'll disconnect all again and leave it for longer.

Thanks for the suggestion..

[twing]

What model is the unit?

[Orangecurry]

Buttons part is a 8A6T18K811BD

The 'Early' one in the mk7

[twing]

Sorry I meant model of the unit, 6000CD or similar. Is the button panel the old tablet shaped one that pops out?

[Orangecurry]

Doesn't say.

Looks like this.

[twing]

Ah, sorry not much help but the only ones I've had issues with have had water ingress from my over-enthusiastic valeters

[Orangecurry]

Thanks anyway.

[Orangecurry]

I'll update this as strangely there are numerous threads on this (on the interweb generally), but very few answers.

There are three elements to these Ford radios - front control panel (shown above), metal box containing CD player, and the screen display in the top of the dash (shown above).

Anyway - there are a few comments saying you have to replace two or more of these three components as they are paired by Ford in the factory. I didn't find that necessary.

I bought 2nd-hand all three that came out of a single car, ensuring that the front control panel part number matched mine exactly 8a6t18k811bd

First step was to replace only this panel - and everything worked immediately - so on my late 2008 car at least, there was no pairing with the front control panel.

Edited by Orangecurry on Tuesday 23 November 10:21

[twing]

Orangecurry said:

I'll update this as strangely there are numerous threads on this (on the interweb generally), but very few answers.

There are three elements to these Ford radios - front control panel (shown above), metal box containing CD player, and the screen display in the top of the dash (shown above).

Anyway - there are a few comments saying you have to pair two or more of these three components. I didn't find that necessary.

I bought 2nd-hand all three that came out of a single car, ensuring that the front control panel part number matched mine exactly 8a6t18k811bd

First step was to replace only this panel - and everything worked immediately - so on my late 2008 car at least, there was no pairing with the front control panel.

Glad you're sorted!

[Orangecurry]

Thanks. I've just amended my monologue to make it clearer, I hope

[Jambo85]

Hi Orangecurry

Same issue on my wife’s car but even worse - it is playing a CD constantly and we can’t stop it or adjust the volume, and it’s Adele’s first album! We arrive places ready to top ourselves.

So I’m glad to read you found a solution - thanks for sharing it. As you say other threads on this online are sketchy!

I wanted to check however, were your steering controls also affected?

Cheers.

[Jambo85]

Looks like OC hasn’t seen this but in case it helps anyone else, the steering controls on our Fiesta weren’t working, in addition to the main buttons on the radio front. Replacing the keypad (same part no. as OC’s) fixed both issues.

Thanks again for sharing OC!

[Orangecurry]

No worries - it's why we are here. Sorry I didn't see your question in time

[Jambo85]

No worries! I’m delighted we can now start the car without Adele saying “Hello” each time!