Ford Sync 3 Map Updates
Discussion
Anyone had any luck getting information out of Ford Regarding Sync 3 and map updates. Half of my own housing estate doesn't exist on my Sync 3 system, so the system gets into a right mess as I approach.
Two Ford Dealers have responded to me as if I'm demanding something unreasonable & have simply said no update exists and nothing more to discuss - despite my maps being from 2014!! They wouldn't register my complaint, only going as far as taking my details (which they have as they sold me the f
king vehicle) and assuring me they would tell me when an update was available.
Ford UK customer service were laughably appalling at just saying an update was made available at the start of the year (2.2 -> 2.3, even though this wasn't a map update), and couldn't be convinced this update wasn't (after I chased my local dealer...) a map update. She could only assure me more would be released 'in due course'.
Escalated to Head office who rang me and told me to speak to my Dealer & there was nothing more they could do! ''As I can only repeat to contact your dealer, I will now need to terminate this call'' .....but my dealer is the reason why I am contacting the Ford UK head office now!!!!
Anyone tried anything else?
Two Ford Dealers have responded to me as if I'm demanding something unreasonable & have simply said no update exists and nothing more to discuss - despite my maps being from 2014!! They wouldn't register my complaint, only going as far as taking my details (which they have as they sold me the f
king vehicle) and assuring me they would tell me when an update was available. Ford UK customer service were laughably appalling at just saying an update was made available at the start of the year (2.2 -> 2.3, even though this wasn't a map update), and couldn't be convinced this update wasn't (after I chased my local dealer...) a map update. She could only assure me more would be released 'in due course'.
Escalated to Head office who rang me and told me to speak to my Dealer & there was nothing more they could do! ''As I can only repeat to contact your dealer, I will now need to terminate this call'' .....but my dealer is the reason why I am contacting the Ford UK head office now!!!!
Anyone tried anything else?
Paul 2000 said:
I had my 2017 Focus serviced this week and the dealer checked for updates to Sync 3 and maps and said there were none available, as well.
Wasn’t Sync 3 released in 2017?
Also to add, check what version your sync is 3 is. They released version 2.3 in February! Our dealer updated ours after I bought it to their attention. Wasn’t Sync 3 released in 2017?
Greendubber said:
I have Sync 3 in my ST, it's utter st.
Mine's just had a dealer "reset" whatever that means, at the first service. It hasn't glitched since, used to hang on long trips, & fall over when I went off route, that seems fixed. The map is still three years out of date, though...t.MarkwG said:
Greendubber said:
I have Sync 3 in my ST, it's utter st.
Mine's just had a dealer "reset" whatever that means, at the first service. It hasn't glitched since, used to hang on long trips, & fall over when I went off route, that seems fixed. The map is still three years out of date, though...t.You can manually download the updates from Ford here:
https://www.ford.co.uk/owner/resources-and-support...
https://www.ford.co.uk/owner/resources-and-support...
raddog said:
You can manually download the updates from Ford here:
https://www.ford.co.uk/owner/resources-and-support...
I logged on, input my VIN and it told me there was an update. Successfully downloaded it but nothing happens when I plug the USB stick with the d/l on into one of the ports in the car (I'm definitely doing it right as I've watched the Ford videos and got the printed instructions).https://www.ford.co.uk/owner/resources-and-support...
I'm currently on Sync 3 v2.2, but I gather from the post above that v2.3 is available. What the download doesn't tell you is what version it is downloading. I'm wondering if it's actually giving me the version I already have and that's why it won't install.
According to the Ford dealer who serviced the car last week there are no updates to the version I already have, but I'd not be surprised if they've got that wrong.
If I try to do an update via wifi it also doesn't offer me a later version that v2.2. Hmm, strange.
My car (2017 SMax) is on Sync 2.3 now, and the website says there's an update available, but not which version, and I'm not currently able to make the 2.8GB download to find out! (I'll do so later). I have looked a couple of times using WiFi whilst in the car, but it's always said there's nothing to download.
There is a v3.0 in the wild, so hopefully it's this: http://www.focusrs.org/forum/30-focus-rs-electroni...
There is a v3.0 in the wild, so hopefully it's this: http://www.focusrs.org/forum/30-focus-rs-electroni...
Just bought a Jan 2017 SMax Vignale 210ps pimp mobile.
Last week, I updated Sync 3 to version 3.0 using USB stick, straightforward as long as you research the process on the web.
Pretty disappointed when I checked the map version after update and saw it was still at EU 04/14. 4 year old maps in a 14 month old car!
Had the usual dealer says "Speak to Ford CS" & when you do, Ford CS says "Speak to dealer".
I asked Ford CS why it was impossible for them to get a release date schedule from the Technical Department working on mapping. Answer was "...we have the information about updates - There is no information" Some Customer Service!
I have given up on Sync 3 navigation & am using Apple Maps via Apple Car Play. Was a bit reluctant as Apple Maps had a bad rep but latest version on IOS 11 is okay imo, with up to date maps and live traffic. It's quite neat to have iPhone looking interface for phone / texts & music plus Spotify. I read that map date is drawn from "TomTom & others."
Drawbacks with Apple Maps are:
a) No way to add multiple waypoints, (other than a divert to preset categories of stop, eg Fuel / Restaurants etc.)
b) If you lose mobile signal it only holds data along an already planned and active route. If you make a major detour out of signal , it won't have new routing information until you pick up a mobile signal again. If you drive in areas with good mobile coverage this cease to be an issue.
I did try using a slave Android phone to be left permanently in the car connected by usb cable so I could use Android Auto / Google Maps. Problem was that it stopped bluetooth connection of my iPhone which is my everyday mobile. Sync 3 allows two phones to use the system BUT only using Bluetooth and not when using Android Auto. Also, map screen with Google Maps was a bit washed out, Apple Maps has stronger colours and is clearer in use.
I may reconsider when Sync 3 maps get updated or if Waze appears on Sync 3 as promised.
Last week, I updated Sync 3 to version 3.0 using USB stick, straightforward as long as you research the process on the web.
Pretty disappointed when I checked the map version after update and saw it was still at EU 04/14. 4 year old maps in a 14 month old car!
Had the usual dealer says "Speak to Ford CS" & when you do, Ford CS says "Speak to dealer".
I asked Ford CS why it was impossible for them to get a release date schedule from the Technical Department working on mapping. Answer was "...we have the information about updates - There is no information" Some Customer Service!
I have given up on Sync 3 navigation & am using Apple Maps via Apple Car Play. Was a bit reluctant as Apple Maps had a bad rep but latest version on IOS 11 is okay imo, with up to date maps and live traffic. It's quite neat to have iPhone looking interface for phone / texts & music plus Spotify. I read that map date is drawn from "TomTom & others."
Drawbacks with Apple Maps are:
a) No way to add multiple waypoints, (other than a divert to preset categories of stop, eg Fuel / Restaurants etc.)
b) If you lose mobile signal it only holds data along an already planned and active route. If you make a major detour out of signal , it won't have new routing information until you pick up a mobile signal again. If you drive in areas with good mobile coverage this cease to be an issue.
I did try using a slave Android phone to be left permanently in the car connected by usb cable so I could use Android Auto / Google Maps. Problem was that it stopped bluetooth connection of my iPhone which is my everyday mobile. Sync 3 allows two phones to use the system BUT only using Bluetooth and not when using Android Auto. Also, map screen with Google Maps was a bit washed out, Apple Maps has stronger colours and is clearer in use.
I may reconsider when Sync 3 maps get updated or if Waze appears on Sync 3 as promised.
Apologies to the OP, Andehh, as this doesn't answer his question about map updates (so far as I can see, there aren't any), but it may help anyone who is trying to update to the latest version of Sync 3 and happens to be using a Mac, rather than a PC.
In spite of being told to the contrary by the Ford Main Dealer there IS an update available to Sync 3 (available here: https://www.ford.co.uk/owner/resources-and-support... ). Putting my VIN number in said there was a download available, although it didn't say what version (it turns out it was Sync 3 version 3.0, rather than the v2.3 I was expecting).
Once downloaded the instructions are to unzip the file. This is where the Mac mucked things up. Whilst the built-in Archive Utility unzipped the file, it didn't create the correct folder names/file structure, so I kept getting error messages when trying to install. After a bit of Googling I discovered that using one of the following: Stuffit Expander, DrUnarchiver or The Unarchiver expanded the zipped file and kept the correct naming convention.
You should end up with the following installed on the ExFAT formatted USB drive: autoinstall.lst; DONTINDX.MSA and a folder named SyncMyRide (as a side note, at this point the files within the SyncMyRide folder are still in a compressed format. Don't expand those as they get expanded on the fly during the software update of Sync 3 once the USB stick is plugged into the car).
After that it was straightforward, although it probably took about half an hour in total. Within the link above are the instructions for doing the actual installation. Worth noting that the screen re-booted half-way during the install, then did nothing for a few minutes and then phase two of the install started. Be sure not to unplug the USB stick until you see the instruction to do so on screen.
Bit of a long-winded post, but it may save someone some of the agro I had, all because the Mac doesn't natively expand the installer file correctly.
In spite of being told to the contrary by the Ford Main Dealer there IS an update available to Sync 3 (available here: https://www.ford.co.uk/owner/resources-and-support... ). Putting my VIN number in said there was a download available, although it didn't say what version (it turns out it was Sync 3 version 3.0, rather than the v2.3 I was expecting).
Once downloaded the instructions are to unzip the file. This is where the Mac mucked things up. Whilst the built-in Archive Utility unzipped the file, it didn't create the correct folder names/file structure, so I kept getting error messages when trying to install. After a bit of Googling I discovered that using one of the following: Stuffit Expander, DrUnarchiver or The Unarchiver expanded the zipped file and kept the correct naming convention.
You should end up with the following installed on the ExFAT formatted USB drive: autoinstall.lst; DONTINDX.MSA and a folder named SyncMyRide (as a side note, at this point the files within the SyncMyRide folder are still in a compressed format. Don't expand those as they get expanded on the fly during the software update of Sync 3 once the USB stick is plugged into the car).
After that it was straightforward, although it probably took about half an hour in total. Within the link above are the instructions for doing the actual installation. Worth noting that the screen re-booted half-way during the install, then did nothing for a few minutes and then phase two of the install started. Be sure not to unplug the USB stick until you see the instruction to do so on screen.
Bit of a long-winded post, but it may save someone some of the agro I had, all because the Mac doesn't natively expand the installer file correctly.
I had Sync 2 in my Mustang and it came with an old card from new. F4.
Some paid for F5 but I insisted that the dealer was trying to rip me off so they finally handed over a F5 card.
Still the Sat Nav was a dinosaur compared to Google or Waze so I never used it. Regretted paying the £795 for it.
Although I understand that Sync 3 can utilise your mobile for proper Sat Nav with up to the minute traffic updates.
Some paid for F5 but I insisted that the dealer was trying to rip me off so they finally handed over a F5 card.
Still the Sat Nav was a dinosaur compared to Google or Waze so I never used it. Regretted paying the £795 for it.
Although I understand that Sync 3 can utilise your mobile for proper Sat Nav with up to the minute traffic updates.
I found this site which appears to be free map updates for Sync 3 however I can't get the link to work to download the updater!
https://why-update-ford.azurewebsites.net/
I also came across this site which has the update to the F7 maps for Sync3. Works perfectly!
https://s550.guru/how-to-update-ford-sync-3-europe...
https://why-update-ford.azurewebsites.net/
I also came across this site which has the update to the F7 maps for Sync3. Works perfectly!
https://s550.guru/how-to-update-ford-sync-3-europe...
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