Unable to Sync contacts

Unable to Sync contacts

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Discussion

Humpy D

Original Poster:

628 posts

202 months

Monday 3rd April 2017
quotequote all
Mrs Humpy has just taken delivery of a new Fiesta and whilst she has been able to pair her mobile to Sync, she is unable to download the names associated with her phonebook entries. So when she accesses Phonebook on Sync all the numbers are there but no names. There is a message that comes up which says "Sync cannot access contacts. Please grant access on device".

I have contacted her mobile network who say that it's because the contacts are on the mobile's SIM rather than it's memory but if that were the case wouldn't the numbers not show in the phonebook (on Sync) either?

Anybody have any ideas how this can be resolved?