12 Ford Ranger Engine failure at 78k
Discussion
Hello,
I just had one of my companies 2012 (End of Sept 12 before we got it) Ford Ranger 3.2 LTD engine fail at 78k miles. It has been serviced at a Ford dealer throughout its life. We are still waiting on details on what the exact cause was, but they have said it will be a new engine and turbo. We have been told by the dealer that it is outside of the 3yr/60k mile warranty. I feel that a complete engine failure is not acceptable considering the miles and expect some goodwill. I understand outside of warranty you might get some smaller failures, but a whole engine and turbo replacement @ nearly £9k cost is hard to deal with. We also have other Rangers in the UK and in our other businesses overseas. I am a bit concerned about the reliability of them now.
Does anyone have a recommendation about how to manage this with Ford or experience in this situation, or am I completely mad thinking this is unacceptable.
Thanks.
I just had one of my companies 2012 (End of Sept 12 before we got it) Ford Ranger 3.2 LTD engine fail at 78k miles. It has been serviced at a Ford dealer throughout its life. We are still waiting on details on what the exact cause was, but they have said it will be a new engine and turbo. We have been told by the dealer that it is outside of the 3yr/60k mile warranty. I feel that a complete engine failure is not acceptable considering the miles and expect some goodwill. I understand outside of warranty you might get some smaller failures, but a whole engine and turbo replacement @ nearly £9k cost is hard to deal with. We also have other Rangers in the UK and in our other businesses overseas. I am a bit concerned about the reliability of them now.
Does anyone have a recommendation about how to manage this with Ford or experience in this situation, or am I completely mad thinking this is unacceptable.
Thanks.
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