Appreciate your input...
Discussion
For those who never go in to GG... Absolutely gutted.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Really sad to hear this Iain. I'm afraid I have no advice to offer you apart from my sympathy that this has happened to your P&J.
The fact that you had the window motors and sensors replaced on both sides last week appears to be very co-incidental with the problem
.
Could it be a faulty batch of window motors or sensors one wonders. Can happen !. Maybe get the window motors and sensors examined by an independent outfit to see if they are faulty.
The fact that you had the window motors and sensors replaced on both sides last week appears to be very co-incidental with the problem
.Could it be a faulty batch of window motors or sensors one wonders. Can happen !. Maybe get the window motors and sensors examined by an independent outfit to see if they are faulty.
F-ckinghell Ian really gutted for you 
sorry I hadnt seen on GG as I only really look at the regional sub forums, BB and the "whats new" bit
my sister has the same issue at times with her Audi A8 4.2 she still hasn't got to the bottom of it (or rather Audi havent) it's a bloody nightmare
sorry I hadnt seen on GG as I only really look at the regional sub forums, BB and the "whats new" bitmy sister has the same issue at times with her Audi A8 4.2
she still hasn't got to the bottom of it (or rather Audi havent) it's a bloody nightmareReally sorry to hear that Pulse.
We had a few problems with our Z4 in the window department - they never just dropped by themselves but they would sometimes go down when you wanted them up or just randomly go down and then up - the roof would also sometimes just stop mid opening for a rest. Got the dealership to check the car over but they couldn't find a fault although they did double check that I knew how to use the buttons
It wasn't bothering enough for me to make a fuss and after a little while without a problem I sold the car anyway.
If I was you I wouldn't take the car back from the dealership just yet. If you haven't already, contact the dealer principle and arrange a friendly face to face chat to discuss how he/she can help - naturally express your concern that this isn't the normal excellent standard of service you get, how disappointed you are and how really upsetting you find the situation. Appeal to him/her for a little help and ask what has been done to check for faults so far and what else might be possible to do. Softly, softly with a gentle escalation of pressure usually works better than the all guns blazing approach.
How bad is the interior? Is it something that heavy duty drying/cleaning might sort?
We had a few problems with our Z4 in the window department - they never just dropped by themselves but they would sometimes go down when you wanted them up or just randomly go down and then up - the roof would also sometimes just stop mid opening for a rest. Got the dealership to check the car over but they couldn't find a fault although they did double check that I knew how to use the buttons
It wasn't bothering enough for me to make a fuss and after a little while without a problem I sold the car anyway.If I was you I wouldn't take the car back from the dealership just yet. If you haven't already, contact the dealer principle and arrange a friendly face to face chat to discuss how he/she can help - naturally express your concern that this isn't the normal excellent standard of service you get, how disappointed you are and how really upsetting you find the situation. Appeal to him/her for a little help and ask what has been done to check for faults so far and what else might be possible to do. Softly, softly with a gentle escalation of pressure usually works better than the all guns blazing approach.
How bad is the interior? Is it something that heavy duty drying/cleaning might sort?
Pulse this is not good. I'll have a word to see what if anything can be done (PM me your reg number)
Also ref the interior. I did once leave the roof down on my Z4 overnight when it rained. Nothing a good valet/dry out didn't sort out.... in fact looked a lot cleaner after
EDIT Let me know if both windows went down etc
Also ref the interior. I did once leave the roof down on my Z4 overnight when it rained. Nothing a good valet/dry out didn't sort out.... in fact looked a lot cleaner after
EDIT Let me know if both windows went down etc
Edited by Foundy on Wednesday 9th December 11:07
Foundy said:
I did once leave the roof down on my Z4 overnight when it rained.
Umm Foundy, how exactly did you manage to forget to close the roof? Were you distracted by a little 
by any chance?Pulse - I could ask a colleague of mine to look at the interior if you are in Bristol at some point. He is a bit good at interior detailing/valeting and I'm sure the price would be reasonable - at the very least he can give you his opinion for free!
Foundy said:
Pulse this is not good. I'll have a word to see what if anything can be done (PM me your reg number)
Also ref the interior. I did once leave the roof down on my Z4 overnight when it rained. Nothing a good valet/dry out didn't sort out.... in fact looked a lot cleaner after
EDIT Let me know if both windows went down etc
You have mail. If anyone has Foundy's number, can you please text him to let him know he has mail as I am going into the dealer today.Also ref the interior. I did once leave the roof down on my Z4 overnight when it rained. Nothing a good valet/dry out didn't sort out.... in fact looked a lot cleaner after
EDIT Let me know if both windows went down etc
Edited by Foundy on Wednesday 9th December 11:07
JDs Paul said:
Foundy said:
I did once leave the roof down on my Z4 overnight when it rained.
Umm Foundy, how exactly did you manage to forget to close the roof? Were you distracted by a little by any chance?Pulse - I could ask a colleague of mine to look at the interior if you are in Bristol at some point. He is a bit good at interior detailing/valeting and I'm sure the price would be reasonable - at the very least he can give you his opinion for free!
A very kind PH'er has offered to help me strip the car and dry it out, including leaving the car in his workshop for a couple of days with a dehumidifier running. Obviously I'd rather not take this option, and would rather BMW sorted the car for me, but it's looking unlikely if you look at the main thread. A bill for over £2000, and that's without doing anything with the carpets, underlay, seats or electrics. Also, it still leaves me with a car I can't trust to park anywhere in case it happens again!
JDs Paul said:
If I was you I wouldn't take the car back from the dealership just yet. If you haven't already, contact the dealer principle and arrange a friendly face to face chat to discuss how he/she can help - naturally express your concern that this isn't the normal excellent standard of service you get, how disappointed you are and how really upsetting you find the situation. Appeal to him/her for a little help and ask what has been done to check for faults so far and what else might be possible to do. Softly, softly with a gentle escalation of pressure usually works better than the all guns blazing approach.
How bad is the interior? Is it something that heavy duty drying/cleaning might sort?
We may be able to get the car dry, but that will leave a smelly, damp and water stained interior, with obviously massive concerns about the electrics, the windows, the speakers, etc. The car has electric windows, speakers in the doors, speakers behind the seats, electric heated memory seats, etc.How bad is the interior? Is it something that heavy duty drying/cleaning might sort?
I think in the mean time I need to know what I should be saying or not saying to them when I pick the car up this evening. Any advice?
Should I bother with spewing the Sale of Goods act etc, or just not bother? Is it a lost cause? I hate to give up on something like this. The company s
tting all over the consumer just because they can and they know they can get away with it. Especially knowing they have the legal team etc to back them up, whereas the consumer doesn't!
In response to his email, I will be saying:
The vehicle’s system is not likely to show a defect, surely. The system obviously felt it was a normal thing to lower the windows, so it won’t report that as an error.
I should not have to claim on my insurance at my cost for a BMW fault.
I would at least expect BMW to pay for the labour to cover drying out the interior, as promised when I dropped the car off.
I am not paying for the diagnostics carried out on the car, as you have not checked the General Module as advised has been an issue on many other BMWs and MINIs.
From what I can see on consumer advice websites, I would suggest that under the Supply of Goods and Services Act 1982, the dealership may not have provided a service with reasonable care and attention, or have fitted a part that is not of satisfactory quality. If this is deemed not to be the issue, I would suggest that the Sale of Goods Act 1979 would apply to BMW UK, as they have produced a car with parts that were not of a satisfactory quality, and are inherently faulty by design. Aspects of quality include fitness for purpose, freedom from minor defects, durability and safety. Quite clearly the part that has caused the issue (most likely the General Module) is not fit for purpose, it is not free from defects, it has not been durable, and there is a huge concern for safety as I now cannot park the car anywhere. I would also suggest that items that are not deemed ‘perishable’ or ‘consumable’ should reasonably at least last beyond the 3 year warranty offered with the car.
Anyone suggest if I should go one way or the other with the dealership when I go in?
Should I bother with spewing the Sale of Goods act etc, or just not bother? Is it a lost cause? I hate to give up on something like this. The company s
tting all over the consumer just because they can and they know they can get away with it. Especially knowing they have the legal team etc to back them up, whereas the consumer doesn't!In response to his email, I will be saying:
The vehicle’s system is not likely to show a defect, surely. The system obviously felt it was a normal thing to lower the windows, so it won’t report that as an error.
I should not have to claim on my insurance at my cost for a BMW fault.
I would at least expect BMW to pay for the labour to cover drying out the interior, as promised when I dropped the car off.
I am not paying for the diagnostics carried out on the car, as you have not checked the General Module as advised has been an issue on many other BMWs and MINIs.
From what I can see on consumer advice websites, I would suggest that under the Supply of Goods and Services Act 1982, the dealership may not have provided a service with reasonable care and attention, or have fitted a part that is not of satisfactory quality. If this is deemed not to be the issue, I would suggest that the Sale of Goods Act 1979 would apply to BMW UK, as they have produced a car with parts that were not of a satisfactory quality, and are inherently faulty by design. Aspects of quality include fitness for purpose, freedom from minor defects, durability and safety. Quite clearly the part that has caused the issue (most likely the General Module) is not fit for purpose, it is not free from defects, it has not been durable, and there is a huge concern for safety as I now cannot park the car anywhere. I would also suggest that items that are not deemed ‘perishable’ or ‘consumable’ should reasonably at least last beyond the 3 year warranty offered with the car.
Anyone suggest if I should go one way or the other with the dealership when I go in?
gutting, such a nice car aswell
i had read on one of the Z4 forums of someones convertible putting the roof down on its own over night and them having no luck with the dealer.
although the motors arnt going to have any effect on the windows the sensors certainly would and probably are the cause in this case.
Ry
i had read on one of the Z4 forums of someones convertible putting the roof down on its own over night and them having no luck with the dealer.
although the motors arnt going to have any effect on the windows the sensors certainly would and probably are the cause in this case.
Ry
FORZA WEST said:
BMW have had this issue since E46
The main problem was with convienience opening which would self activate even on deadlock and the customer away from the vehicle.
This fault found its way to Z4 aswell
Pulse, this mans speaks the truth; he knows pretty much everything re: BMW.The main problem was with convienience opening which would self activate even on deadlock and the customer away from the vehicle.
This fault found its way to Z4 aswell
[quote=< FORZA WEST]BMW have had this issue since E46
The main problem was with convienience opening which would self activate even on deadlock and the customer away from the vehicle.
This fault found its way to Z4 aswell
[/quote]
If this is true Pulse, you have a good case for "unfit for purpose" I would think, but you would need some kind of proof, a thread on PH probably wouldn't be enough!!!lol. Forsa West would be your best bet, written statement saying there has been a problem, as you have discribed, would be great - if you could get it!! best of luck and don't give up. Softly, softly is fine, but if you put your case forward and show you know your statutory rights, they might think twice
The main problem was with convienience opening which would self activate even on deadlock and the customer away from the vehicle.
This fault found its way to Z4 aswell
[/quote]
If this is true Pulse, you have a good case for "unfit for purpose" I would think, but you would need some kind of proof, a thread on PH probably wouldn't be enough!!!lol. Forsa West would be your best bet, written statement saying there has been a problem, as you have discribed, would be great - if you could get it!! best of luck and don't give up. Softly, softly is fine, but if you put your case forward and show you know your statutory rights, they might think twice
From personal experience, I have doubts about the long-term build quality of the Z4. I am beginning to think that BMW now know that the Z4 is not built to the same standards (and the same quality components) as its german-built sister cars. All four wheels on my Z4 were heavily corroded before the end of the third year - one was replaced ("in error" according to the dealer), no claim was entertained for the others. All are now in a horrendous state - and need refurbishing at a cost of up to £300/corner (split rims).
My control unit (same component as the OP?) packed up some time ago - remote control only opens the driver's door & boot. The car is barely more than 6 years old and has covered less than 45k miles.
BMW - the ultimate driving machine (perhaps) with shocking long term reliability.
When I can afford to get out of the Z4 (and it is cosmetically right to trade in), I will be tempted to hot foot it to a marque that knows how to build a car that lasts more than 2 1/2 years (top-end current MX-5 is looking very appealing at the moment).
My control unit (same component as the OP?) packed up some time ago - remote control only opens the driver's door & boot. The car is barely more than 6 years old and has covered less than 45k miles.
BMW - the ultimate driving machine (perhaps) with shocking long term reliability.
When I can afford to get out of the Z4 (and it is cosmetically right to trade in), I will be tempted to hot foot it to a marque that knows how to build a car that lasts more than 2 1/2 years (top-end current MX-5 is looking very appealing at the moment).
[quote=< FORZA WEST]BMW have had this issue since E46
The main problem was with convienience opening which would self activate even on deadlock and the customer away from the vehicle.
This fault found its way to Z4 aswell
[/quote]
Forza,
What can I do about this? Is there any way to prove that the General Module is to fault?
The main problem was with convienience opening which would self activate even on deadlock and the customer away from the vehicle.
This fault found its way to Z4 aswell
[/quote]
Forza,
What can I do about this? Is there any way to prove that the General Module is to fault?
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