MPB Photographic
Discussion
I don't like moaning about companies, but they've really done a number on me.
I ordered a UWA lens from them as I need it for a job urgently. I had ordered a flash gun from them and despite a few small scuffs it was good and reasonably priced.
They delivered the lens but it was a Nikon fit rather than Canon as I had ordered. Not great, but these things happen. I call them up and they apologise and look in to it. I tell them I need it by 9am tomorrow for a job. They get back to me and say not only can they not get it to me by 9, they can't get it to me at all as they don't have a Canon one in stock any more and that I should try Amazon. Not only were Amazon £30 more expensive, but it was too late for them to get the lens to me for the next day guaranteed by 9am as well.
So they have now cost me £30 extra for the lens (I had no choice but to order it) and I lost 2 full days worth of work as my client used someone else who had a UWA lens. MPB have apologised but not so much as a small good will gesture to rectify their mistake which cost me considerable amounts of money and made me look rather unprofessional to a new client, as I said to him I was able to get the lens in time.
Sorry for the rant, it's just a word of warning to people who need something urgently and a cathartic outlet for me!
I ordered a UWA lens from them as I need it for a job urgently. I had ordered a flash gun from them and despite a few small scuffs it was good and reasonably priced.
They delivered the lens but it was a Nikon fit rather than Canon as I had ordered. Not great, but these things happen. I call them up and they apologise and look in to it. I tell them I need it by 9am tomorrow for a job. They get back to me and say not only can they not get it to me by 9, they can't get it to me at all as they don't have a Canon one in stock any more and that I should try Amazon. Not only were Amazon £30 more expensive, but it was too late for them to get the lens to me for the next day guaranteed by 9am as well.
So they have now cost me £30 extra for the lens (I had no choice but to order it) and I lost 2 full days worth of work as my client used someone else who had a UWA lens. MPB have apologised but not so much as a small good will gesture to rectify their mistake which cost me considerable amounts of money and made me look rather unprofessional to a new client, as I said to him I was able to get the lens in time.
Sorry for the rant, it's just a word of warning to people who need something urgently and a cathartic outlet for me!
outnumbered said:
Guess you were a bit unlucky there, conversely I have to say my experience with MPB was excellent. I bought a Canon 100-400L from them, price was right, it was just as described, arrived next day etc.
Yeah definitely, like I said - I understand this sort of thing happens. But considering how much damage it did I thought they might do better than a weak apology. I'd spent hundreds of pounds with them this month alone!RobbieKB said:
I don't like moaning about companies, but they've really done a number on me.
I ordered a UWA lens from them as I need it for a job urgently. I had ordered a flash gun from them and despite a few small scuffs it was good and reasonably priced.
They delivered the lens but it was a Nikon fit rather than Canon as I had ordered. Not great, but these things happen. I call them up and they apologise and look in to it. I tell them I need it by 9am tomorrow for a job. They get back to me and say not only can they not get it to me by 9, they can't get it to me at all as they don't have a Canon one in stock any more and that I should try Amazon. Not only were Amazon £30 more expensive, but it was too late for them to get the lens to me for the next day guaranteed by 9am as well.
So they have now cost me £30 extra for the lens (I had no choice but to order it) and I lost 2 full days worth of work as my client used someone else who had a UWA lens. MPB have apologised but not so much as a small good will gesture to rectify their mistake which cost me considerable amounts of money and made me look rather unprofessional to a new client, as I said to him I was able to get the lens in time.
Sorry for the rant, it's just a word of warning to people who need something urgently and a cathartic outlet for me!
You've been very unlucky but in fairness to MPB, they made an error, these things happen but they can't really be held responsible for you not having a lens for the job as it was obviously pretty last minute. I can't really see what else they could do in trying to rectify the situation other than a full refund which it sounds like you have received. I ordered a UWA lens from them as I need it for a job urgently. I had ordered a flash gun from them and despite a few small scuffs it was good and reasonably priced.
They delivered the lens but it was a Nikon fit rather than Canon as I had ordered. Not great, but these things happen. I call them up and they apologise and look in to it. I tell them I need it by 9am tomorrow for a job. They get back to me and say not only can they not get it to me by 9, they can't get it to me at all as they don't have a Canon one in stock any more and that I should try Amazon. Not only were Amazon £30 more expensive, but it was too late for them to get the lens to me for the next day guaranteed by 9am as well.
So they have now cost me £30 extra for the lens (I had no choice but to order it) and I lost 2 full days worth of work as my client used someone else who had a UWA lens. MPB have apologised but not so much as a small good will gesture to rectify their mistake which cost me considerable amounts of money and made me look rather unprofessional to a new client, as I said to him I was able to get the lens in time.
Sorry for the rant, it's just a word of warning to people who need something urgently and a cathartic outlet for me!
Gad-Westy said:
You've been very unlucky but in fairness to MPB, they made an error, these things happen but they can't really be held responsible for you not having a lens for the job as it was obviously pretty last minute. I can't really see what else they could do in trying to rectify the situation other than a full refund which it sounds like you have received.
I don't know, maybe I'm old fashioned. I swear there was a time when companies did their best to retain their client base. Even a voucher for the difference (£30) would have been enough of a good will gesture for me to continue using them. Sorry to hear about your woes. Try LensesForHire next time you need something in a hurry. Not ideal but their customer svc is usually great and I've heard many stories about them going out their way to help people in a hole.
Back to MPB, I've had great experiences with them in the past but my last order (2wks ago) they slightly misdescribed the lens online so it turned up and wasn't the one I wanted. They had others in stock so we agreed a straight exchange but were a day late sending the second one out to me.
Might just be a holiday glitch, although I did notice that having always dealt with Matt in the past, he didn't feature in the emails and phonecalls I made trying to sort it. Maybe he's moved on?
Back to MPB, I've had great experiences with them in the past but my last order (2wks ago) they slightly misdescribed the lens online so it turned up and wasn't the one I wanted. They had others in stock so we agreed a straight exchange but were a day late sending the second one out to me.
Might just be a holiday glitch, although I did notice that having always dealt with Matt in the past, he didn't feature in the emails and phonecalls I made trying to sort it. Maybe he's moved on?
RobbieKB said:
Gad-Westy said:
You've been very unlucky but in fairness to MPB, they made an error, these things happen but they can't really be held responsible for you not having a lens for the job as it was obviously pretty last minute. I can't really see what else they could do in trying to rectify the situation other than a full refund which it sounds like you have received.
I don't know, maybe I'm old fashioned. I swear there was a time when companies did their best to retain their client base. Even a voucher for the difference (£30) would have been enough of a good will gesture for me to continue using them. A little unrelated to your story but thought I'd shoehorn this tale in anyway. I sold my manky old macbook on ebay a couple of months back. It was in a poor state but I thought I'd described it honestly. The guy who won the auction sent me an email the day it arrived to say that one of the enter keys wasn't working, so I apologised, asked him to return it and said I'd refund his postage. 5 minutes later, I got an email saying that I would also need to refund his fuel and parking charges that he incurred when he picked the laptop up from the post office. He also tried to suggest that as it was a gift for his son's birthday which was the next day, I'd also have to offer some sort of compensation. Couldn't believe it!
Edited by Gad-Westy on Thursday 23 August 15:38
So you take on a job you haven't got the equipment for, attempt to get said equipment on short notice, supplier lets you down and have given a refund and an appology, you buy elsewhere at a more expensive price by choice and then come on an internet forum to moan that the original supplier wont offer you compensation on the lost job or having to pay more for the equipment elsewhere?
Think you need to get a grip tbh. Original supplier have done nother wrong except supply the wrong thing but have done everything they are legally required to and refunded you the money. They even appologised which is beyond what they need to do.
Maybe plan further ahead next time?
Think you need to get a grip tbh. Original supplier have done nother wrong except supply the wrong thing but have done everything they are legally required to and refunded you the money. They even appologised which is beyond what they need to do.
Maybe plan further ahead next time?
Deluded said:
So you take on a job you haven't got the equipment for, attempt to get said equipment on short notice, supplier lets you down and have given a refund and an appology, you buy elsewhere at a more expensive price by choice and then come on an internet forum to moan that the original supplier wont offer you compensation on the lost job or having to pay more for the equipment elsewhere?
Think you need to get a grip tbh. Original supplier have done nother wrong except supply the wrong thing but have done everything they are legally required to and refunded you the money. They even appologised which is beyond what they need to do.
Maybe plan further ahead next time?
I'll try and keep my tone civil here.Think you need to get a grip tbh. Original supplier have done nother wrong except supply the wrong thing but have done everything they are legally required to and refunded you the money. They even appologised which is beyond what they need to do.
Maybe plan further ahead next time?
I take on a job when I was asked by a client if I could get a UWA lens by a certain date. I go on MPB Photographic and they can GUARANTEE delivery BEFORE I need it. I tell my client I can get hold of the lens and order it as soon as possible.
Supplier lets me down and as not to lose the client entirely, I am FORCED, as in not a choice (in the lenient sense of the word) to buy it at a more expensive price because of their mistake.
So in case you still didn't get that, I didn't have time to plan further ahead and I wasn't asking for compensation for the lost work as it would be most of the price of the lens, just a good will gesture or at least better than "oh sorry, go to Amazon". Not exactly a tall request.
AndWhyNot said:
Sorry to hear about your woes. Try LensesForHire next time you need something in a hurry. Not ideal but their customer svc is usually great and I've heard many stories about them going out their way to help people in a hole.
Back to MPB, I've had great experiences with them in the past but my last order (2wks ago) they slightly misdescribed the lens online so it turned up and wasn't the one I wanted. They had others in stock so we agreed a straight exchange but were a day late sending the second one out to me.
Might just be a holiday glitch, although I did notice that having always dealt with Matt in the past, he didn't feature in the emails and phonecalls I made trying to sort it. Maybe he's moved on?
Cheers Andy, I guess that is an option. The reason I didn't do that was merely the amount of work I was offered if I had the lens would cover the purchase and then make me some money rather than not have the job at all.Back to MPB, I've had great experiences with them in the past but my last order (2wks ago) they slightly misdescribed the lens online so it turned up and wasn't the one I wanted. They had others in stock so we agreed a straight exchange but were a day late sending the second one out to me.
Might just be a holiday glitch, although I did notice that having always dealt with Matt in the past, he didn't feature in the emails and phonecalls I made trying to sort it. Maybe he's moved on?
Like I said, they weren't bad the first time around so I used them again and intended to use them as my go-to shop. Shame.
RobbieKB said:
I'll try and keep my tone civil here.
I take on a job when I was asked by a client if I could get a UWA lens by a certain date. I go on MPB Photographic and they can GUARANTEE delivery BEFORE I need it. I tell my client I can get hold of the lens and order it as soon as possible.
Supplier lets me down and as not to lose the client entirely, I am FORCED, as in not a choice (in the lenient sense of the word) to buy it at a more expensive price because of their mistake.
So in case you still didn't get that, I didn't have time to plan further ahead and I wasn't asking for compensation for the lost work as it would be most of the price of the lens, just a good will gesture or at least better than "oh sorry, go to Amazon". Not exactly a tall request.
Still not the original suppliers fault that the next cheapest competitor was £30 more expensive.I take on a job when I was asked by a client if I could get a UWA lens by a certain date. I go on MPB Photographic and they can GUARANTEE delivery BEFORE I need it. I tell my client I can get hold of the lens and order it as soon as possible.
Supplier lets me down and as not to lose the client entirely, I am FORCED, as in not a choice (in the lenient sense of the word) to buy it at a more expensive price because of their mistake.
So in case you still didn't get that, I didn't have time to plan further ahead and I wasn't asking for compensation for the lost work as it would be most of the price of the lens, just a good will gesture or at least better than "oh sorry, go to Amazon". Not exactly a tall request.
Regardless. Agree to disagree.
RobbieKB said:
I don't know, maybe I'm old fashioned. I swear there was a time when companies did their best to retain their client base. Even a voucher for the difference (£30) would have been enough of a good will gesture for me to continue using them.
You are buying on price, why are they going to offer you a voucher? No one has any margin to offer such a thing any more.Hate to say this, but it's all rather last minute, and a UWA should be in your bag already.
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