Xbox upgrade to 'Live Gold Family Pack' failed charged 3x!!

[TonyRPH]

My son is trying to upgrade his Xbox to the 'Live Gold Family Pack'.

It failed, and he got a message to say try again later...

Which he did, twice....

So.. his bank card has been charged three times, and apparently there is no record of the transactions (apart from on his bank statement!).

Has anybody here had any issues like this?

TIA.

Asking on my son's behalf as he doesn't have a PH account.

[Aizletree]

It's a vague likeness but I had the same thing at a BP station. Card failed 3 times on the till, had money. Went outside to find I now had 3 times the transaction less. BP said they had no money on account and HSBC said it had gone. I called customer services in the filling station and they spoke to the manager for about 15 minutes and finally managed to get it all sorted with some authorisation codes.

Call bank and ask them why Xbox haven't received the payment, where has the money gone? Hopefully it can get sorted, Xbox is on 0800 587 1102 I think.