DSi parental controls pass

[RemaL]

Having bought a DSi second hand after my daughter broke her DS i cant access the parental controls

Have emailed Nintendo with the code it says I have to send them but heard that not many people get a reply from the email the guy I spoke to at nintendo gave me

I was given [e-mail]


read a bit on here about the issues
http://www.digitalspy.co.uk/forums/showthread.php?...

Anyone had a issue with this email?