GAME Customer Service

[Beethree]

Random one but has anyone had any experience of GAME customer service and specifically speaking to an sensible human on the phone?
I imagine it's too much to ask for a company now owned by Sports Direct but all I can get is a live chat, and now emails, both of which aren't getting me very far.

I ordered a Xbox Series S which arrived last Saturday, and immediately failed! 2 hours into downloading a game it turned itself off and refused to turn back on again. Microsoft support said it needed replacing through the original retailer.
GAME have required me to send it back to them (they arranged DPD pickup) but have now said it'll be up to 14 days for a replacement, which in my mind simply isn't good enough...

[Mastodon2]

Send the bugger back and get a Series X.

[sgrimshaw]

You have a right to a full refund withing 30 days of purchase.

https://www.which.co.uk/consumer-rights/advice/wha...

Remind Game they are in breach of the Consumer Rights Act and request an immediate refund.

[Jamescrs]

I suspect the "Upto 14 days" is a cover all and you will get a replacement sooner than that, as someone said above though I would really consider a Series X instead. The games to download from Microsoft store seem to be always more expensive than buying a disc version, even more so as games become slightly older and disc versions get reduced or become available pre owned.

[Beethree]

Thanks guys, replacement actually arrived today.

I went for the S for alot of reasons (one being how much cheaper it is!) but also, most games I play in Gamepass and the X is just stupidly large!

[Steven_RW]

Fair to conclude Game customer service is okay at the end of it all?

Glad you got a relatively rapid replacement.

[Beethree]

Steven_RW said:

Fair to conclude Game customer service is okay at the end of it all?

Glad you got a relatively rapid replacement.

Yeah, ok, not great, as the communication was non-existent. But I got a working console out of it!

[EmailAddress]