PSVR2 repair

[24lemons]

Can anyone help? I have scratched the lens in my PSVR2 by wearing glasses. How do I go about finding someone to repair/replace the damaged lens?

Thanks!

[Les84]

This doesn’t help for now but I am a glasses wearer and purchased these. The customer service from Eric is spot on and quick turnaround.

https://honsvr.com/product-category/playstation-vr...

Pop him a email if you have any questions.

As for a repair I would contact Sony and tell them and see what they recommend. I have heard stories for the VR2 they exchanged units.

https://repairs.playstation.com/s/troubleshooting?...

Edited by Les84 on Saturday 21st October 10:59

Edited by Les84 on Saturday 21st October 11:04

[24lemons]

Les84 said:

This doesn’t help for now but I am a glasses wearer and purchased these. The customer service from Eric is spot on and quick turnaround.

https://honsvr.com/product-category/playstation-vr...

Pop him a email if you have any questions.

As for a repair I would contact Sony and tell them and see what they recommend. I have heard stories for the VR2 they exchanged units.

https://repairs.playstation.com/s/troubleshooting?...

Edited by Les84 on Saturday 21st October 10:59

Edited by Les84 on Saturday 21st October 11:04

Thank you that is helpful. I’ll try contacting Sony on Monday. I think I’ll get a pair of those lenses too!

[Les84]

No worries at all, you can get piano lenses which just protect the VR lenses or if you really need them the prescription ones.

I found it a good experience when I had to send my PS5 back to them, very smooth and quick turnaround.

[paul99]

I recently fitted these rubber lens protectors after reading about the issue of scratching the lenses with glasses. Work well for me as I alternate between using glasses and contacts.

https://www.etsy.com/uk/listing/1418073670/psvr2-r...

[24lemons]

Well I spoke to somebody at Sony today. After 45 minutes on hold, I explained the situation and they immediately offered to repair free of charge as a gesture of goodwill!

They explained that if the same thing happens again, it will be a chargeable repair which is fair enough.

I wasn’t expecting that to be honest.

I’ll get hold of something to protect the lenses in the mean time.

[jgrewal]

Sony showing some class there. Well done!

[Les84]

24lemons said:

Well I spoke to somebody at Sony today. After 45 minutes on hold, I explained the situation and they immediately offered to repair free of charge as a gesture of goodwill!

They explained that if the same thing happens again, it will be a chargeable repair which is fair enough.

I wasn’t expecting that to be honest.

I’ll get hold of something to protect the lenses in the mean time.

Good news mate, thought they would have done something for you.

On a note for the protective lenses, on that website I linked for you they do Piano lenses which are for non glasses wearers and protect the lenses when playing.

Edited by Les84 on Tuesday 24th October 15:15

[24lemons]

Thanks. I was weighing up what to do as my prescription is very slight. I only wear glasses for distance. I am tempted to get the prescription lenses.