anybody have access to vx technical bulletins?

[chryslerben]

Hi guys, wondering if any of you can help? Mrs cb has a astra j 1.7 cdti that makes this really tedious engine noise that is only getting worse, I've had a look on some of the other forums and the best description I can find is it sounds like the car has indegestion.

Now the general consensus is its a fuel filter issue which Vx know about and have released a TIS (Vauxhall technical bulletin) I need to find it and see whether it applies to this vehicle because my local dealer aren't really being a lot of use on resolving the issue.

Cheers guys

[FoundOnRoadside]

"It's diesel, they all do that sir". Get used to hearing that from your Vx dealer.

I have a 1.7CDTI and it sounds like st too.

[J5MBF]

Technical Service Bulletin 2347
Subject: Engine A/Z17DTx, High pressure pump - Moaning noise
Brand: Model: Model Year: VIN: Engine: Transmission:
from | to from | to
Opel, Vauxhall Meriva 2004 - Z17DTH| Z17DT| Z17DTR
Opel, Vauxhall Corsa-C 2004 2007 Z17DTH
Opel,Vauxhall Corsa-D 2007 - Z17DTR
Opel,Vauxhall Astra-H 2007 - Z17DTR,Z17DTJ
Opel,Vauxhall Zafira-B 2008 - A17DTJ,A17DTR
Opel,Vauxhall Astra-J 2010 - A17DTJ,A17DTR
Option

Complaint Customer complains about some kind of moaning noise (flow noise) from the High Pressure Pump area. Moan noise is mainly to hear in vehicle overrun condition with released throttle pedal and sometimes also to hear during engine idle.
Cause The most reliable root cause is some kind of air ingress into the low pressure side of the fuel system. Air bubbles in the fuel system might cause such a noise which does not harm the system at all.
Production

Remedy
In case of customer complaint the fuel filter and feed pipe
have to be replaced.


Please be aware that the moaning noise might no disappear completely
but this has definitely no negative impact to the engine or
fuel system durability.


It demonstrates the current state of the art for that vehicles/
engine combination.


Note:
Do not replace the high pressure pump.


Spare Parts: Part-No.: Catalogue-No.:


Fuel filter 95507489 8 18 005
(Meriva, Corsa-C, Corsa-D,
Astra-H, Zafira-B)


Fuel Feed Pipe 95509526 90 08 020
(Only for Astra-H)


Fuel filter 13263262 58 18 085
(only Astra-J)


Labour Times: TC: Hours:


U3 234 70 Replace fuel filter


Meriva, Corsa-C 90 0.4


Corsa-D 90 0.6


Astra-H 90 0.3


Zafira-B 90 0.5


Astra-J 90 0.2


U3 234 71 Replace fuel feed pipe 90 0.3
Astra-H


The costs for this repair will be covered during warranty and policy.
For policy please refer to the Policy Guideline (WebPG/Kuugel).
The regular Warranty Procedure will apply.


FunctionalGroup L - Fuel- and Exhaust System
Complaint Group 14 - Noises or Vibrations
Trouble Code None

[J5MBF]

Field Remedy: 2244
Subject: Engine Z17DTR, charging, intake system - Hissing noise during let off
Models: Engines: Option:
Corsa-D 2007...,Meriva 2007...,Astra-H 2008...,Astra-J 2010... Z17DTR,Z17DT| Z17DTR,Z17DTJ| Z17DTR,A17DTJ| A17DTR

Complaint: Customer complaint about hissing/surging noise from turbo charger area during let off.

Cause: This noise is a typical flow noise within the intake system especially if the customer releases the accelerator pedal during boost build up phase, starting at low RPM.
Production:

Remedy:
I case of customer complaint explain the technical reason for that
noise. Please do not replace parts, because the behaviour is normal
and there will be no improvement.


Model Corsa-D has to be reprogrammed with improved software
(modified T/C actuation) by using TIS2Web, as of 15th December 2008
version 12,5 or higher. This software will not solve the noise
complaint completely, but at least improve the situation.


FunctionalGroup: J - Engine
Complaint Group: 14 - Noises or Vibrations
Trouble Code: None

[chryslerben]

J5mbf that's hit the nail bang on the head cheers buddy, thanks for looking that up for me.

[chryslerben]

• update* cars just been in for its major service where they've changed the fuel filter and the noise magically stopped strange that lol.

[biker550]

We havea Zafira 1.7 ecotec on a 2011 plate. We have had the so called remedy done which made no difference at all. To say the noise is loud and unacceptable would be an understatement. Vauxhall are now saying the noise is a "characteristic" of the car. This noise (rather like a turkey) is louder than the radio some times. It is definatly comming from the deisel pump with out any doubt. (chassis ear's attached) If it is caused by these small air bubbles, we have a deisel pump repair specialist who said that if any air is getting into the system it should be fixed ASAP as over time the noise is caused by the pump resenating due to not being lubricated at the time of the noise. So although only a noise of up to 15 seconds over a longer period it will cause damage. If this is the case all these engines in a few years will be needing pumps, currently prices at £1000.00 plus fitting. Also at the time they go wrong it will be out of the warranty period unless you have the lifetime warranty.

Any advise?

[chryslerben]

Hi biker, I've replied to your email. I'm I think I'm going to contact Vx customer services about this because as you say it is a dreadful noise and really not acceptable on new vehicles.

[biker550]

Hi, Thanks for you help so far. I have the letter from Vauxhall HQ saying that

"I can confirm the noise on your vehicle is a characteristic and causes no detremental effect on the safety of the vehicle."

What they are saying is that if the field remedy does not work it makes it into a characteristic and that we should live with it. The dealer is as much help as an ash tray on a motorbike....lol.

I am trying to get Vauxhall's permission to take the car to a non Vauxhall approved expert to dianose/fix the issue. I do not to void any warranty, (not that it is much use so far) which is what they are telling me. I have two dealerships that have writen the noise is louder than the radio. The car was bought 08/03/2012, we have now insisted that some one from Vauhall HQ comes to look at the car. So far the dealership has had the car for over a week with out any news. Previous to that it has been into a dealership on 7 other occasions all for the same fault, and to try different measurments and checks.


I have always been a fan of Vauxhall until now, my old zafira has done 150,000 miles and still ticking.

[chryslerben]

biker550 said:

Hi, Thanks for you help so far. I have the letter from Vauxhall HQ saying that

"I can confirm the noise on your vehicle is a characteristic and causes no detremental effect on the safety of the vehicle."

What they are saying is that if the field remedy does not work it makes it into a characteristic and that we should live with it. The dealer is as much help as an ash tray on a motorbike....lol.

I am trying to get Vauxhall's permission to take the car to a non Vauxhall approved expert to dianose/fix the issue. I do not to void any warranty, (not that it is much use so far) which is what they are telling me. I have two dealerships that have writen the noise is louder than the radio. The car was bought 08/03/2012, we have now insisted that some one from Vauhall HQ comes to look at the car. So far the dealership has had the car for over a week with out any news. Previous to that it has been into a dealership on 7 other occasions all for the same fault, and to try different measurments and checks.


I have always been a fan of Vauxhall until now, my old zafira has done 150,000 miles and still ticking.

Ha makes you laugh really it might not have a detrimental effect on the safety but it sure as hell has one on your sanity, you don't need vauxhalls permission to have anybody else look at the vehicle though.

It might be worth getting in contact with the likes of Which, citizens advice bureau, honest john or some other consumer groups to help push the issue because as you say its far from acceptable for a new car to make this noise.

Can you post a video of the noise up biker???

[biker550]

Below is Vauxhalls response, which translated means if we cant fix it it becomes a characteristic...lol As it stands we won our case and got our money back. If there is any one else out there need any help or of the info we have gathered no problem. I do actuall have an mp3 of the noise. The nornal diesel sound has been mainly removed. Not sure how to upload the file but will have a look.


Thank you for your email dated 8 June 2012, regarding your Vauxhall Zafira.

I have spoken to our Technical Department and they have advised that if the field remedy 2347 doesn’t cure the noise then this is a characteristic of the vehicle. The noise is caused by air bubbles in the fuel system, which causes no long term damage to the vehicle.

[chryslerben]

• UPDATE*

It's back pretty much in the same manner as before, its starts off once every so often and as you accumulate more mileage it occurs more frequently to the point of happening all the time. Which confirms the fuel filter issue think I now need to ring vx customer services and bash some heads.

[WMax]

"they have advised that if the field remedy 2347 doesn’t cure the noise then this is a characteristic of the vehicle. The noise is caused by air bubbles in the fuel system, which causes no long term damage to the vehicle"

I am sorry to say this but their "advice " is sort of ignorant you people didn't pay a thousands of pounds or euros for the wooden cart but for the car , my was more than 2O000 cash + my old car. "characteristic of the vehicle",this isn't characteristic of any vehicle but a wooden cart and bad engineering,there has to be some underlying problem.The Opel/Vauxhall answer is arrogant and ignorant,
air bubbles in the fuel system? That's what the giving their customers ? Well perhaps they should move to some place where the wooden carts are still popular like some backward province of China ,just without my and yours money.

[biker550]

I would like to say that our car was fixed. The truth of the matter is the noise drove us nuts so that we ended up doing a protest outside the Vauxhall dealer that we purchased our car from. This involved large posters, plackards etc. After day 2 we were invited to come in for a refund. We now own our very own 150,000 mile Zafira. (which is quieter than the new one) Never again will I buy a new car with a so called warranty from a dealer. I hope every one else with this issue gets it sorted, If we can help we will.

[tcd63]

WMax said:

"they have advised that if the field remedy 2347 doesn’t cure the noise then this is a characteristic of the vehicle. The noise is caused by air bubbles in the fuel system, which causes no long term damage to the vehicle"

I am sorry to say this but their "advice " is sort of ignorant you people didn't pay a thousands of pounds or euros for the wooden cart but for the car , my was more than 2O000 cash + my old car. "characteristic of the vehicle",this isn't characteristic of any vehicle but a wooden cart and bad engineering,there has to be some underlying problem.The Opel/Vauxhall answer is arrogant and ignorant,
air bubbles in the fuel system? That's what the giving their customers ? Well perhaps they should move to some place where the wooden carts are still popular like some backward province of China ,just without my and yours money.

I could not agree more - I have only had my 11 plate Astra ST cdti for a month - it was in the dealership 2 days after buying it - they have changed belts and replaced a dry bearing in the pump, but still no fix to the indigestion my car has constantly.

It goes back in today, and they have been told - Fix it or the car must be replaced - the finance company have also been told - they will certainly help if need be, i guess it is their money after all that paid for a sub standard piece of metal!!

[smwcasajw]

Hi Guys,

Does anyone have access to the VX Technical Bulletin, regarding the Service action for the Insignia Diesel 2009/10 PAS Leaking Pipe issue? The fault is well publicised across the media including an article from BBC Watchdog. JMP Solicitors even have a designated webpage on the subject. My vehicle falls under the model, year of manufacture and suffered a leak, which purged the system, led to pump failure, a breakdown and a bill in excess of £500+. The vehicle has only covered 30k and has met all its service intervals. The pipe has been identified as of poor design and should have been replaced as per the service action on VX Technical Bulletin, but was not in my case. The dealer does not recognise the service action or the liability and it would helpful if I could include a screen shot in my correspondence. I am hoping to resolve amicably without litigation

Kind regards

Steve.

[J5MBF]

Steve, still need any help re field action? If so, will have a look tomorrow.

[carensuk]

Hi,
Has anyone got anymore updates on this please, as we have just purchased a Zafira B 61 plate and has the moaning noise!