caterham prices (rant)
Discussion
Why are Caterham so full of BS with their pricing?
I called Caterham Parts for a seal repair kit for an AP master cylinder yesterday, and the guy would not tell me the AP part number (no surprises there). He then told me the price of £30 (ex VAT), which I said was a tad high, as most seal kits are £15-£20. He replied they were selling them close to "cost". Having got the kit today (and hence the part number), then speaking to AP themselves, the retail price of the kit (inc VAT) is £21....
Why do they *insist* on being so unhelpful and taking the pi ss with respect to prices? Yes, I appreciate they need to make a profit, but a fair profit. Their sales staff also have the technical knowledge of most root vegtables.
Rant over.
I called Caterham Parts for a seal repair kit for an AP master cylinder yesterday, and the guy would not tell me the AP part number (no surprises there). He then told me the price of £30 (ex VAT), which I said was a tad high, as most seal kits are £15-£20. He replied they were selling them close to "cost". Having got the kit today (and hence the part number), then speaking to AP themselves, the retail price of the kit (inc VAT) is £21....
Why do they *insist* on being so unhelpful and taking the pi ss with respect to prices? Yes, I appreciate they need to make a profit, but a fair profit. Their sales staff also have the technical knowledge of most root vegtables.
Rant over.
fergus said:
Why are Caterham so full of BS with their pricing?
I called Caterham Parts for a seal repair kit for an AP master cylinder yesterday, and the guy would not tell me the AP part number (no surprises there). He then told me the price of £30 (ex VAT), which I said was a tad high, as most seal kits are £15-£20. He replied they were selling them close to "cost". Having got the kit today (and hence the part number), then speaking to AP themselves, the retail price of the kit (inc VAT) is £21....
Why do they *insist* on being so unhelpful and taking the pi ss with respect to prices? Yes, I appreciate they need to make a profit, but a fair profit. Their sales staff also have the technical knowledge of most root vegtables.
Rant over.
not saying I agree with being ripped off, but why don't you return the item. If its unused problem solved.I called Caterham Parts for a seal repair kit for an AP master cylinder yesterday, and the guy would not tell me the AP part number (no surprises there). He then told me the price of £30 (ex VAT), which I said was a tad high, as most seal kits are £15-£20. He replied they were selling them close to "cost". Having got the kit today (and hence the part number), then speaking to AP themselves, the retail price of the kit (inc VAT) is £21....
Why do they *insist* on being so unhelpful and taking the pi ss with respect to prices? Yes, I appreciate they need to make a profit, but a fair profit. Their sales staff also have the technical knowledge of most root vegtables.
Rant over.
pw75 said:
fergus said:
Why are Caterham so full of BS with their pricing?
I called Caterham Parts for a seal repair kit for an AP master cylinder yesterday, and the guy would not tell me the AP part number (no surprises there). He then told me the price of £30 (ex VAT), which I said was a tad high, as most seal kits are £15-£20. He replied they were selling them close to "cost". Having got the kit today (and hence the part number), then speaking to AP themselves, the retail price of the kit (inc VAT) is £21....
Why do they *insist* on being so unhelpful and taking the pi ss with respect to prices? Yes, I appreciate they need to make a profit, but a fair profit. Their sales staff also have the technical knowledge of most root vegtables.
Rant over.
not saying I agree with being ripped off, but why don't you return the item. If its unused problem solved.I called Caterham Parts for a seal repair kit for an AP master cylinder yesterday, and the guy would not tell me the AP part number (no surprises there). He then told me the price of £30 (ex VAT), which I said was a tad high, as most seal kits are £15-£20. He replied they were selling them close to "cost". Having got the kit today (and hence the part number), then speaking to AP themselves, the retail price of the kit (inc VAT) is £21....
Why do they *insist* on being so unhelpful and taking the pi ss with respect to prices? Yes, I appreciate they need to make a profit, but a fair profit. Their sales staff also have the technical knowledge of most root vegtables.
Rant over.
fergus said:
Finchy172 said:
Unfortunately when darren was made redundant the parts department lost all of its technical knowledge and customer services skills.
Did anyone there ever have any? Bert
BertBert said:
fergus said:
Finchy172 said:
Unfortunately when darren was made redundant the parts department lost all of its technical knowledge and customer services skills.
Did anyone there ever have any? Bert
Fergus - so let me get this right, you want the Caterahm Parts Department to go and look up the AP part number for you so you can go to a factors and buy them......and they wouldn't do it for you, jees what a complete set of tossers.
FFS, people do not appreciate what is involved in operating a parts department.
FFS, people do not appreciate what is involved in operating a parts department.
Edited by James.S on Thursday 12th March 16:07
James.S said:
Fergus - so let me get this right, you want the Caterahm Parts Department to go and look up the AP part number for you so you can go to a factors and buy them......and they wouldn't do it for you, jees what a complete set of tossers.
FFS, people do not appreciate what is involved in operating a parts department.
No - I don't expect them to do that, if they priced their stock fairly in the first instance there wouldn't be a requirement for this type of request. Why are they so protective in their covert part numbering system.FFS, people do not appreciate what is involved in operating a parts department.
What is involved with running a parts dept out of interest?
fergus said:
BertBert said:
fergus said:
Finchy172 said:
Unfortunately when darren was made redundant the parts department lost all of its technical knowledge and customer services skills.
Did anyone there ever have any? Bert
Dave
DaveK-S1 said:
fergus said:
BertBert said:
fergus said:
Finchy172 said:
Unfortunately when darren was made redundant the parts department lost all of its technical knowledge and customer services skills.
Did anyone there ever have any? Bert
Dave
James.S said:
Fergus - so let me get this right, you want the Caterahm Parts Department to go and look up the AP part number for you so you can go to a factors and buy them......and they wouldn't do it for you, jees what a complete set of tossers.
FFS, people do not appreciate what is involved in operating a parts department.
A caterham parts dep is for spoon fed caterham owners. An alternative method to get the same part from a motor factors is for the mechanically orientated.FFS, people do not appreciate what is involved in operating a parts department.
Edited by James.S on Thursday 12th March 16:07
Two parts departments two different customers
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