Anyone else had probelms with Stratstone?
Discussion
I went into Reading about two weeks ago to look at the ZR6 they talked to me for a while and I expressed an interest to trade up my C5 and test drive their demonstrator apparently they were going to call me back and organise a test drive.
They haven’t called yet; perhaps they hope I will chase them for the business
Sam
They haven’t called yet; perhaps they hope I will chase them for the business
Sam
Y50 VET said:
I went into Reading about two weeks ago to look at the ZR6 they talked to me for a while and I expressed an interest to trade up my C5 and test drive their demonstrator apparently they were going to call me back and organise a test drive.
They haven’t called yet; perhaps they hope I will chase them for the business
Sam
They do expect you to do all the chasing. Maybe we should publish a guide: "Customers are from Mars and Strats are from Venus" They haven’t called yet; perhaps they hope I will chase them for the business
Sam
Seriously, if you can go somewhere else then do so (i.e. if Manc isn't a problem for you).
Well top last night and I am still buzzing,
I had my first run out in a ZO6 and its definitely worth the step up. I saw David Yu come back in one piece with Mitch rem BM and with out any arm-twisting I was promptly offered a spin, it was like doing a track lap at Brands with a pro driver as co-pilot pushing you on, if you like blatting about, its much different on acceleration and slowing down very quick in 3rd
Thanks again Mitch and good luck at Silverstone this weekend
Sam
I had my first run out in a ZO6 and its definitely worth the step up. I saw David Yu come back in one piece with Mitch rem BM and with out any arm-twisting I was promptly offered a spin, it was like doing a track lap at Brands with a pro driver as co-pilot pushing you on, if you like blatting about, its much different on acceleration and slowing down very quick in 3rd
Thanks again Mitch and good luck at Silverstone this weekend
Sam
Rob LM said:
I didn't have any problems getting a test drive (note: not at Reading!) - it was their useless approach to servicing that annoyed me!
But the dealership shut after you took delivery of your car...I used to feel sorry for Trevor at Derby, he had the best intentions but couldn't seem to find any business... until the month that they decided to close and then he sold three!
JimexPL said:
Rob LM said:
I didn't have any problems getting a test drive (note: not at Reading!) - it was their useless approach to servicing that annoyed me!
But the dealership shut after you took delivery of your car...I used to feel sorry for Trevor at Derby, he had the best intentions but couldn't seem to find any business... until the month that they decided to close and then he sold three!
Vet Guru said:
Well done to to Mitch who took time out and did demo drives for everyone in his Z06.
Stratstone boss from Park lane was their for around 1 hour max he looked such a t
t! The guy has no idea what the Corvette thing is all about told me he use to work for VW. Stratstone must think highly of their new manager his company car was 3 year Cadillac CTS!!
Once again a night full of unhappy Stratstone customers. GM have some great cars to sell but halfwits like Stratstones to sell them.
Once again everydoby is new again at Park Lane they have either left or been sacked!
GM Are you reading this??????
Good afternoon.Stratstone boss from Park lane was their for around 1 hour max he looked such a t
t! The guy has no idea what the Corvette thing is all about told me he use to work for VW. Stratstone must think highly of their new manager his company car was 3 year Cadillac CTS!! Once again a night full of unhappy Stratstone customers. GM have some great cars to sell but halfwits like Stratstones to sell them.
Once again everydoby is new again at Park Lane they have either left or been sacked!
GM Are you reading this??????
I'm the t
t from Stratstone so graciously referred to here, and I feel it's only right that I put the record straight. My first point would be that I only stayed for an hour because I received a distraught phone call from my wife to say that she had just arrived home to find that our home had been burgled. I'll leave the rest of this bit to your imagination.
Secondly, why should the fact that I used to work for a Volkswagen retailer mean that I have no idea about "the Corvette thing?" Given the high emphasis Volkswagen place on customer care, I would have thought that someone from that background would be welcomed by those here who are always complaining (perhaps not without some justification in some instances), and given a chance to show what he can do. Instead, we have a less than complimentary comment here from someone who has had a brief conversation with me and doesn't have any real idea of what I'm all about. Very brave, to make a personal attack on someone who you don't think is going to see your comments, and about whom you really have no knowledge. If there is any one here who has a complaint to make about me or the way that Park Lane has been operating in the last three months, then I'm only too happy to address their issues.
I drive a 2-year old CTS for a number of reasons, chief amongst which is the fact that it's difficult to get a wife, an 80 year old mother and assorted other family members into a Corvette, which is something I have to do on numerous occasions. That doesn't mean that I don't enjoy driving a Corvette when the opportunity arises, or don't actually do so; it simply wasn't practical for me to do so last Thursday.
Right, now I've got that off my chest, if any one here wants to have a sensible conversation about how we can improve the situation, I'm only too happy to participate.
Rob LM said:
JimexPL said:
Rob LM said:
I didn't have any problems getting a test drive (note: not at Reading!) - it was their useless approach to servicing that annoyed me!
But the dealership shut after you took delivery of your car...I used to feel sorry for Trevor at Derby, he had the best intentions but couldn't seem to find any business... until the month that they decided to close and then he sold three!
Hi-jacking the thread slightly. If anyone is trying to contact me from tomorrow I will not respond until at least 1st August as I will be driving down to Spain in the morning for a well earned holiday)
Looking forward to getting up at dawn break in Biarritz on Wednesday and zig zagging over the Pyrennes (West - East) to a fishing town near Girona.
Shame it wont be in a Corvette...(unless someone would like to drop one off to London Bridge tonight
)
Looking forward to getting up at dawn break in Biarritz on Wednesday and zig zagging over the Pyrennes (West - East) to a fishing town near Girona.
Shame it wont be in a Corvette...(unless someone would like to drop one off to London Bridge tonight
)If only everything in life was as reliable as a Volkswagen.
Then again, if Carlsberg did sell Corvettes, they'd probably supply them via
Bauer Millett.
Don't worry James, we will take care of your flock.... Hasta La Vista
Then again, if Carlsberg did sell Corvettes, they'd probably supply them via
Bauer Millett.
Don't worry James, we will take care of your flock.... Hasta La Vista
Edited by Le Man on Monday 21st July 18:15
Edited by Le Man on Monday 21st July 18:19
Edited by Le Man on Monday 21st July 18:20
JimexPL said:
Rob LM said:
JimexPL said:
Rob LM said:
I didn't have any problems getting a test drive (note: not at Reading!) - it was their useless approach to servicing that annoyed me!
But the dealership shut after you took delivery of your car...I used to feel sorry for Trevor at Derby, he had the best intentions but couldn't seem to find any business... until the month that they decided to close and then he sold three!
However, I'm sure you wouldn't have taken my car in for a service and returned it 3 days later without bothering to inform me that it wasn't returning on the expected and booked day. Or try to tell me that the stereo on my £50k car is designed to have ridiculous level of background hiss
And to the new chap - I've never had an issue with my VW dealer and my Passat, so I agree, you could probably use that a a good basis.
Leroy Curtis said:
Vet Guru said:
Well done to to Mitch who took time out and did demo drives for everyone in his Z06.
Stratstone boss from Park lane was their for around 1 hour max he looked such a tt! The guy has no idea what the Corvette thing is all about told me he use to work for VW. Stratstone must think highly of their new manager his company car was 3 year Cadillac CTS!!
Once again a night full of unhappy Stratstone customers. GM have some great cars to sell but halfwits like Stratstones to sell them.
Once again everydoby is new again at Park Lane they have either left or been sacked!
GM Are you reading this??????
Good afternoon.Stratstone boss from Park lane was their for around 1 hour max he looked such a t
t! The guy has no idea what the Corvette thing is all about told me he use to work for VW. Stratstone must think highly of their new manager his company car was 3 year Cadillac CTS!! Once again a night full of unhappy Stratstone customers. GM have some great cars to sell but halfwits like Stratstones to sell them.
Once again everydoby is new again at Park Lane they have either left or been sacked!
GM Are you reading this??????
I'm the t
t from Stratstone so graciously referred to here, and I feel it's only right that I put the record straight. My first point would be that I only stayed for an hour because I received a distraught phone call from my wife to say that she had just arrived home to find that our home had been burgled. I'll leave the rest of this bit to your imagination.
Secondly, why should the fact that I used to work for a Volkswagen retailer mean that I have no idea about "the Corvette thing?" Given the high emphasis Volkswagen place on customer care, I would have thought that someone from that background would be welcomed by those here who are always complaining (perhaps not without some justification in some instances), and given a chance to show what he can do. Instead, we have a less than complimentary comment here from someone who has had a brief conversation with me and doesn't have any real idea of what I'm all about. Very brave, to make a personal attack on someone who you don't think is going to see your comments, and about whom you really have no knowledge. If there is any one here who has a complaint to make about me or the way that Park Lane has been operating in the last three months, then I'm only too happy to address their issues.
I drive a 2-year old CTS for a number of reasons, chief amongst which is the fact that it's difficult to get a wife, an 80 year old mother and assorted other family members into a Corvette, which is something I have to do on numerous occasions. That doesn't mean that I don't enjoy driving a Corvette when the opportunity arises, or don't actually do so; it simply wasn't practical for me to do so last Thursday.
Right, now I've got that off my chest, if any one here wants to have a sensible conversation about how we can improve the situation, I'm only too happy to participate.
sorry about your sad news, hope your house wasn't too badly invaded.
The issues you are having to deal with here are many in number.
but the important ones are;
firstly, the complete lack of service stratstone (james apart) have managed to supply thus far.
secondly, the way your competitor (BM) have interacted with the community and bent over backwards to facilite the corvette experience.
talking from personal experience, i was after a C6 a few months ago for my other half.
we tried and failed to get a response from any of the stratstone locations (i.e. phoned, left messages, asked for someone to call us back on more than one occasion)
we finally managed to get someone from the Birmingham site to talk to and got a test drive.
we then specified the sort of car we were after, (colour, body type and options) to be told there were none available.
the chap clearly wanted us to buy a new one from his own stock as when i went online i found exactly what we were after on the site.
cue another week of fruitless attempts to contact dealers (including the birmingham office...)
i finally gave up and bought something else instead.
Add my experience to those detailed both here and on the previous thread and you can see some of the issues you face.
The smaller independants like BM (who have many satisfied customers willing to shout about it) and 51st State (who i have had excellent dealings with) have the customer service thing sorted.
everyone makes mistakes, it's how you deal with them that either breeds loyalty or contempt.
Leroy Curtis said:
Leroy Curtis
1 posts
2 months
Leroy I suspect it will be an up hill struggle for you but lets see how you get on and judge you on your merits.1 posts
2 months
For my point I wanted a test drive in a Z06 and went to Reading, spent some of my valuable time with a sales man who promised to see what he could do, he told me that you have a demonstrator in Manchester and then call me back. I know that Manchester is an affluent area but I would have expected that such a large group as your self’s might have had one closer. Perhaps you can look into this, its been several weeks and so far he hasn’t called me back.
Its disappointing you didn’t stay longer at the Fairmile or had made an effort to obtain a suitable car for the event to perhaps promote your company in some way. Its Just a suggestion and a bit late now I know but couldn’t you have found a Corvette of any kind and got some Stratenstones Stickers on the side, you were made aware of the meeting and the importance that it was to the club and the effort that GM put in surely it was a bit of a wasted opportunity on your part and a bit of an apathetic approach to selling cars will never wash epically if it’s an up hill struggle
Sam
Welcome Leroy.
Despite some of the knee-jerk criticisms on here, don't be frightened off. (Give the (new) man a break!) Corvette people are really enthusiastic, which is why they get disappointed easily too. Many of us would certainly rather that there is a good national network of dealers than not. Good luck!
Despite some of the knee-jerk criticisms on here, don't be frightened off. (Give the (new) man a break!) Corvette people are really enthusiastic, which is why they get disappointed easily too. Many of us would certainly rather that there is a good national network of dealers than not. Good luck!
Said it before and will say it again bought my z06 from stratstones newcastle new last september, fantastic service from the very first phone call and by the time i collected it i was on first names terms with half the dealership! my car was sitting ready and gleaming and upon leaving i asked for an oil filter to be posted out which arrived 2 days later!
no complaints here! i do realise i may be in the minority but i wonder how many other happy customers dont bother to post?
that said next GM product i'll probably give BM or 51 a go for a change as they seem a switched on friendly bunch!
simon
ps welcome to the forum leroy!
no complaints here! i do realise i may be in the minority but i wonder how many other happy customers dont bother to post?
that said next GM product i'll probably give BM or 51 a go for a change as they seem a switched on friendly bunch!
simon
ps welcome to the forum leroy!
Edited by irish boy on Tuesday 22 July 10:40
Edited by irish boy on Tuesday 22 July 11:06
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