Toyota FS telling owners to NOT fill in the V5!!!

[paul_c123]

> From: [e-mail]
> Date: ********** at ***********
> To:**************************
> Subject: ***************************
>
> Dear ***********************
>
> Thank you for your call today
>
> Following your call we have reviewed the information with our team leader regarding the V5 documentation.
>
> As the account holder you do not need to complete or amend the V5 documentation. This is a part of the BCA process and BCA will deal with the relevant documentation on your behalf once the vehicle has been collected.
>
> Once the vehicle has been collected BCA will take the vehicle into their care and arrange for it to be Sorned and subsequently auctioned. Once the vehicle has been sold the relevant details will then be updated to it reflected a new registered keeper.
>
> As the vehicle will be with BCA following collection you do not need to take any further action regarding the V5 or the vehicle while it's being held by BCA. Any matter relating to the vehicle during the BCA storage and auction process will be dealt with as part of BCA process.
>
> Therefore there is nothing further you need to do at this stage.
>
> If you're experiencing financial difficulty or would like support managing your payments, please let us know. At Toyota Financial Services, we're committed to supporting you and helping you get back on track.
>
> To find out about the support we can offer you and to help us understand your individual circumstances, contact us by:
> - Typing 'Speak to an Agent' in the Live Messenger found at www.toyota.co.uk/contacttfs
> - Phoning 0370 243 0804 (our opening hours are Mon-Fri 9:00am to 5:30pm)
> - Emailing [e-mail]
> Remember, the earlier you get in touch the sooner we can help.
>
> There are also several not-for-profit organisations who offer free and impartial help and debt advice such as www.citizensadvice.org.uk;www.nationaldebtline.org;www.moneyhelper.org.uk; and www.stepchange.org.
>
> Yours Sincerely,
>
> The Customer Outcomes Team
> Toyota Financial Services


PCP VT collection, didn't know what to do about the V5. Would you trust BCA/whatever trader gets the car to handle the V5 process for you? Isn't it the seller's responsibility to notify the DVLA???

[littleredrooster]

I had extensive dealings with the collection of end-of-lease BCA cars and wouldn't trust them any further than I could chuck one of the cars.

[Magic919]

Give them the V5C but also go online and tell DVLA.

[Trevor555]

That's rubbish.

When you get a fine through the post DVLA will tell you it's your responsibity to inform them of the sale.

Never trust ANYONE else to do it.

[BertBert]

paul_c123 said:

PCP VT collection, didn't know what to do about the V5. Would you trust BCA/whatever trader gets the car to handle the V5 process for you? Isn't it the seller's responsibility to notify the DVLA???

Although you are not the seller. I assume you are the RK? It is still the RK's responsibility to tell of the change. I assume the correct thing is that it has gone to trade but to whom.

AI says it's the finance house, not BCA. AI also says that this is normal practice. It suggests taking a full copy of the V5 and giving them a period of a few days to do the change of keeper. If it doesn't happen then do it yourself.

[ADJimbo]

The RK is legally responsible for notifying the DVLA so if you’re the RK, and you’re holding the V5, then it’s moved into trade to BCA the minute they take the vehicle into their custody and control.

I deal with BCA professionally and as others have said, it they were organising a piss-up in a brewery, then I’d view that as ambitious for them.

Completing routine administration tasks, even less so.

[Uncle boshy]

Had this with my Honda eny1, I ended up paying 2 months car tax before they cancelled it, frustrating

[sixor8]

I intend to SORN my eNy1 when it goes back in April, presumably to BCA but we'll see at the end of the PCP.

[pigface1001]

BCA only deal with trade, or has that changed?

[helmutlaang]

Can you not go online and declare it in trade? (Which it is)

This should take responsibility from you and cancel the VED.

[sixor8]

You need the VAT registered name of the trader. If it's collected by a driver, this may not be obvious.

[The Mad Monk]

paul_c123 said:

PCP VT collection, didn't know what to do about the V5. Would you trust BCA/whatever trader gets the car to handle the V5 process for you? Isn't it the seller's responsibility to notify the DVLA???

What does it tell you to do on the V5?

[carinatauk]

I have done this with BMW FS, wasn't happy not to send in V5, agreed a half way house:

1. Photo of collectors ID
2. Ask for a receipt for the car, they normally check for damage anyway
3. Wave good bye

[LivLL]

The Mad Monk said:

paul_c123 said:

PCP VT collection, didn't know what to do about the V5. Would you trust BCA/whatever trader gets the car to handle the V5 process for you? Isn't it the seller's responsibility to notify the DVLA???

What does it tell you to do on the V5?

Tear off yellow strip part of the V5 and inform the DVLA. Tax remaining (any full months) gets auto refunded. Job done. BCA still get the V5 and OP has done what's required.

Ignore Toyota, they are wrong in this case.

Yellow strip is transferring or selling to motor traders which includes "finanace companies".

[qwerty360]

ADJimbo said:

The RK is legally responsible for notifying the DVLA so if you re the RK, and you re holding the V5, then it s moved into trade to BCA the minute they take the vehicle into their custody and control.

I deal with BCA professionally and as others have said, it they were organising a piss-up in a brewery, then I d view that as ambitious for them.

The question isn't could they organize a piss up in a brewery.

Its whether they could pour piss out of a boot if the instructions were printed on the heel...


But apparently neither can Toyota Finance given someone has written an email telling you to commit a criminal offence by not informing the DVLA of change of keeper...

(Sure, the DVLA rarely action this because you getting done for keeper liability offences solves the problem with no effort on their part vs having to take you to court and an overworked magistrate asking if its really in the public interest for them to be dealing with this rather than just fining you if/when you fail to identify a speeding driver etc...)