Collecting accident repaired car
Discussion
Someone sideswiped my other half the other week. He admitted liability and her car went in for repair through his insurance. She was given a courtesy car from the local enterprise.
The body shop (appointed by the other guys insurance) collected the car from our home on a low loader and took it last week.
It's now fixed and ready but they want her to drive there to collect it (leaving the courtesy car there for enterprise to collect). It's only 15 miles away but I think it's out of order that she needs to take time off work to drive there and collect. Apparently their truck driver is on holiday this week (which I don't believe in the slightest) and they need it collecting asap.
Are they within their rights to do this? Or can she insist that it is dropped back off at mutual convenience?
The body shop (appointed by the other guys insurance) collected the car from our home on a low loader and took it last week.
It's now fixed and ready but they want her to drive there to collect it (leaving the courtesy car there for enterprise to collect). It's only 15 miles away but I think it's out of order that she needs to take time off work to drive there and collect. Apparently their truck driver is on holiday this week (which I don't believe in the slightest) and they need it collecting asap.
Are they within their rights to do this? Or can she insist that it is dropped back off at mutual convenience?
t happens and sometimes we have to work with what we are dealt.They seem to have repaired the car remarkably quickly given some of the posts on this forum.
As has been mentioned above, I would want to do a thorough inspection of the repairs before accepting the car back so IMO it would be worth the hassle of driving the courtesy car 15 miles to the repairers.
If you are not happy with the repairs in any way, you have the means to get home again while they sort it.
As has been mentioned above, I would want to do a thorough inspection of the repairs before accepting the car back so IMO it would be worth the hassle of driving the courtesy car 15 miles to the repairers.
If you are not happy with the repairs in any way, you have the means to get home again while they sort it.
Just don't accept it back in the dark!
The bodyshop should be open Saturday morning, worth asking.
Most important thing is checking the repair work is acceptable, I would rather do that at the bodyshop. Park the rental car round the corner out of sight, if happy with the repairs then give them the keys.
The bodyshop should be open Saturday morning, worth asking.
Most important thing is checking the repair work is acceptable, I would rather do that at the bodyshop. Park the rental car round the corner out of sight, if happy with the repairs then give them the keys.
I am reading this right.
You are moaning about having to drive 15 miles to pick your car up?
Logistics aside; inspect, inspect, inspect and don't take it without it being perfect. We went to collect our car (11miles) and the fog light surround was still cracked. They noted it on the collection form but then we had to chase them for 4 months to actually replace it and even sold the car before it was fixed.
You are moaning about having to drive 15 miles to pick your car up?
Logistics aside; inspect, inspect, inspect and don't take it without it being perfect. We went to collect our car (11miles) and the fog light surround was still cracked. They noted it on the collection form but then we had to chase them for 4 months to actually replace it and even sold the car before it was fixed.
Edited by TheDrownedApe on Tuesday 29th October 19:06
So taking time off work to drive 30 mile round trip vs having to be at home and available for a delivery at any point in time?
Take an extended lunch and go get it, at least at that point you can confirm it’s up to standard instead of risking more damage on the back of a truck or at the hands of someone that couldn’t care less about it.
Cutting one’s nose off is rather pointless.
Take an extended lunch and go get it, at least at that point you can confirm it’s up to standard instead of risking more damage on the back of a truck or at the hands of someone that couldn’t care less about it.
Cutting one’s nose off is rather pointless.
As already said inspect the repair work. I had to reject work done on my daughters car twice and even her insurance company paid her compensation (not asked for) because a was a massive f@ck up.
Last time of taking it back I bought a chalk pen and drew all around the areas of damage so there could be no dispute what needed fixing. Finally got it back in pre accident condition.
Would never use that bodyshop again although hope to never need too!
Last time of taking it back I bought a chalk pen and drew all around the areas of damage so there could be no dispute what needed fixing. Finally got it back in pre accident condition.
Would never use that bodyshop again although hope to never need too!
Picking it up is a benefit, if they have damaged anything during the repair then it can be raised on their site and not attributed to you after delivery. Watch a video like this (post repair inspection by Professionals Auto Body, it's in the US but gives you an idea of what to look for) https://youtu.be/u56w_-AKPMQ?si=j428sJNfqDFbpj2F and go and inspect it on their premises.
Edited by ellingtj on Thursday 31st October 07:44
Edited by ellingtj on Thursday 31st October 07:44
Mr Tidy said:
I'd want to go and collect it myself so I could be sure the repair had been done to a satisfactory standard before the courtesy car went!
As per the other comments, agree wholeheartedly with this.My wife’s car was repaired a few years back, they offered to drop it off, we went to pick it up and rejected the repairs, runs in the paint, orange peel on another panel and a badge stuck back on (wonky) with double sided tape (they quoted for a new one!)
Always go and see it check it over before you sign for it or take it, once you’ve got it back, they’re much less interested in helping you out.
The Rotrex Kid said:
Mr Tidy said:
I'd want to go and collect it myself so I could be sure the repair had been done to a satisfactory standard before the courtesy car went!
As per the other comments, agree wholeheartedly with this.My wife’s car was repaired a few years back, they offered to drop it off, we went to pick it up and rejected the repairs, runs in the paint, orange peel on another panel and a badge stuck back on (wonky) with double sided tape (they quoted for a new one!)
Always go and see it check it over before you sign for it or take it, once you’ve got it back, they’re much less interested in helping you out.
I have yet to receive a repaired car back, that didn’t have some form of paint defect, or part just plain missing.
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