Warranty claim, consumable component
Discussion
One of my car’s brake cylinders (drums) developed a leak and needed replacement
In leaking it has contaminated the shoes and so both sides need replacing
Warranty will cover the repair but not the shoes. These weren’t due replacement so I wonder if the warranty should be covering those too.
Policy terms don’t mention consequential losses, just that brake friction items are excluded.
Think it’s worth challenging? Not sure what ombudsman etc think. It’s £100 so worth a punt!
In leaking it has contaminated the shoes and so both sides need replacing
Warranty will cover the repair but not the shoes. These weren’t due replacement so I wonder if the warranty should be covering those too.
Policy terms don’t mention consequential losses, just that brake friction items are excluded.
Think it’s worth challenging? Not sure what ombudsman etc think. It’s £100 so worth a punt!
Depends on what warranty you a relying on.
A brand new manufacturer warranty, then ignoring the warranty, you might be covered under consumer regulations.
Same if you recently bought it used from a dealer.
If this is an aftermarket warranty then you've no hope, as it sounds clear that it isn't covered. An aftermarket warranty only covers whatever it says it covers in the small print. Consumer protection laws often give you some comeback regardless of what warranties say, but enforcing that isn't always that easy.
A brand new manufacturer warranty, then ignoring the warranty, you might be covered under consumer regulations.
Same if you recently bought it used from a dealer.
If this is an aftermarket warranty then you've no hope, as it sounds clear that it isn't covered. An aftermarket warranty only covers whatever it says it covers in the small print. Consumer protection laws often give you some comeback regardless of what warranties say, but enforcing that isn't always that easy.
essayer said:
One of my car’s brake cylinders (drums) developed a leak and needed replacement
In leaking it has contaminated the shoes and so both sides need replacing
Warranty will cover the repair but not the shoes. These weren’t due replacement so I wonder if the warranty should be covering those too.
Policy terms don’t mention consequential losses, just that brake friction items are excluded.
Think it’s worth challenging? Not sure what ombudsman etc think. It’s £100 so worth a punt!
It might be worth another look through the policy terms. Most of those I have seen do mention consequential loss eg the brake fluid in your case.In leaking it has contaminated the shoes and so both sides need replacing
Warranty will cover the repair but not the shoes. These weren’t due replacement so I wonder if the warranty should be covering those too.
Policy terms don’t mention consequential losses, just that brake friction items are excluded.
Think it’s worth challenging? Not sure what ombudsman etc think. It’s £100 so worth a punt!
mcflurry said:
As a compromise could you agree to pay for just the parts, since the marginal cost of labour is negligible?
(e.g. The wheels will already be off etc)
They should not be charging labour as it will already be taken apart for the wheel cylinders, the brake shoes will 100% be chargeable as parts only(e.g. The wheels will already be off etc)
WPA said:
They should not be charging labour as it will already be taken apart for the wheel cylinders, the brake shoes will 100% be chargeable as parts only
That would be my position also.It's effectively free to do the shoes while changing the wheel cylinder, you're already doing all the work.
cuprabob said:
Aluminati said:
What car in this day and age has drums ?
Plenty of modern cars have drums on the rear. Simpo Two said:
cuprabob said:
Aluminati said:
What car in this day and age has drums ?
Plenty of modern cars have drums on the rear. Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff