Do test days come under Consumer Contracts Regs?
Discussion
BertBert said:
Just curious, but would a test day booking made online come under the 14 day right to cancel part of the Consumer Contract Regs? Reading about it on the Which website looks like it does to me.
Cheers!
Test day for what? Driving test? Test cricket? University Clinical Aptitude Test?Cheers!
Drumroll said:
I don't think we can answer this one. How was it booked? was it through an experience day? What do their terms an conditions say? Why are you rejecting it?
Booked online direct with circuitNot rejecting, cancelling for convenience
Terms don't matter as I am interested in what the law says
This is a vague one, but I would imagine this falls under the same category as events, a bit like concert bookings and such like. It is a 'hosted' experience, rather than a physical product being bought.
You'd be entitled to a full refund if the organiser cancels or moves the event.
You've got no legal right to a refund if you've bought a 'ticket' and the event is going ahead but you've changed your mind. Best you can hope for is the organiser lets you re-book a different day.
You'd be entitled to a full refund if the organiser cancels or moves the event.
You've got no legal right to a refund if you've bought a 'ticket' and the event is going ahead but you've changed your mind. Best you can hope for is the organiser lets you re-book a different day.
BertBert said:
Test day is a week tomorrow. I have cancelled, the place went back on the website and was sold in 10 mins, refund is refused (under "terms and conditions")
IANAL, but I would look at whether the T&Cs are reasonable. The company has actually increased its profit due to your cancellation (as they have re-sold the place). Looks like the clause for cancellation might be a penalty clause, which I was always told wasn't legal. Mojooo said:
As above, leisure services for a specific date are excluded from the right to cancel.
I thought that was there to protect the seller if they can't resell so they don't suffer any detriment? Given they seem to have sold the OP's space without issue surely they should be providing a refund, even if they deducted an admin charge?As I definitely can't do it, I verbally cancelled. I got nowhere in debating the fact that they could resell it and should give me something for that.
In the end rightly or wrongly I asked them to "take it back" which they did. I saw the number of remaining places on their website go from zero to one then back to zero again.
In my quite a few years of racing there have been a few times like this of changes and cancellations etc. Most circuit organisations (apart from this one) have been very friendly and accommodating (especially when the places have been in high demand).
This is the first one that has been all terms and conditions and rather testy about the whole affair. Great circuit, not very nice organisation.
In the end rightly or wrongly I asked them to "take it back" which they did. I saw the number of remaining places on their website go from zero to one then back to zero again.
In my quite a few years of racing there have been a few times like this of changes and cancellations etc. Most circuit organisations (apart from this one) have been very friendly and accommodating (especially when the places have been in high demand).
This is the first one that has been all terms and conditions and rather testy about the whole affair. Great circuit, not very nice organisation.
mcpoot said:
Standard question: Did you pay for it using Credit Card? If so Section 75 may be your friend.
The trouble is that their terms and conditions are clear and seemingly in line with statute. Whilst I am disappointed in the outcome, I only have a moral complaint, not a legal or commercial one as far as I can see.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff