Holiday booking issues , legal advice appreciated
Discussion
Got a quote from a holiday company a few months back , agreed a price and paid a small deposit as per their invoice .
Balance is due mid October as per the paperwork.
Since then I’ve had numerous phone call requests for the balance to be paid in full including the last call yesterday.
Yesterday the person on the phone agreed to cancel the holiday and refund my deposit and confirm it by email, as of today I’ve had no confirmation so my alarm bells are ringing loudly.
Where do I stand legally on this one ?
Write the deposit off ?
Stand my ground as per the phone call ?
Am I liable for the balance ?
Any advice is appreciated in advance .
Balance is due mid October as per the paperwork.
Since then I’ve had numerous phone call requests for the balance to be paid in full including the last call yesterday.
Yesterday the person on the phone agreed to cancel the holiday and refund my deposit and confirm it by email, as of today I’ve had no confirmation so my alarm bells are ringing loudly.
Where do I stand legally on this one ?
Write the deposit off ?
Stand my ground as per the phone call ?
Am I liable for the balance ?
Any advice is appreciated in advance .
What was their reply when you pointed out your paperwork said pay the balance in mid October ?
You say they agreed to then cancel the holiday but not sure why you want to do that.
I guess if you receive the deposit back as promised then all good apart from having to then book somewhere else.
If you don’t get the deposit back then what do the terms and conditions say - I suspect the word cancel might well be open to interpretation here.
You say they agreed to then cancel the holiday but not sure why you want to do that.
I guess if you receive the deposit back as promised then all good apart from having to then book somewhere else.
If you don’t get the deposit back then what do the terms and conditions say - I suspect the word cancel might well be open to interpretation here.
alscar said:
What was their reply when you pointed out your paperwork said pay the balance in mid October ?
You say they agreed to then cancel the holiday but not sure why you want to do that.
I guess if you receive the deposit back as promised then all good apart from having to then book somewhere else.
If you don’t get the deposit back then what do the terms and conditions say - I suspect the word cancel might well be open to interpretation here.
I have no faith in a company that repeatedly asks for the balance up to 3 months before it’s due .You say they agreed to then cancel the holiday but not sure why you want to do that.
I guess if you receive the deposit back as promised then all good apart from having to then book somewhere else.
If you don’t get the deposit back then what do the terms and conditions say - I suspect the word cancel might well be open to interpretation here.
The reply was they had to pay the airline for the tickets so they can release a ticket number , whatever that means ?
Buster73 said:
alscar said:
What was their reply when you pointed out your paperwork said pay the balance in mid October ?
You say they agreed to then cancel the holiday but not sure why you want to do that.
I guess if you receive the deposit back as promised then all good apart from having to then book somewhere else.
If you don’t get the deposit back then what do the terms and conditions say - I suspect the word cancel might well be open to interpretation here.
I have no faith in a company that repeatedly asks for the balance up to 3 months before it’s due .You say they agreed to then cancel the holiday but not sure why you want to do that.
I guess if you receive the deposit back as promised then all good apart from having to then book somewhere else.
If you don’t get the deposit back then what do the terms and conditions say - I suspect the word cancel might well be open to interpretation here.
The reply was they had to pay the airline for the tickets so they can release a ticket number , whatever that means ?
Buster73 said:
Got a quote from a holiday company a few months back , agreed a price and paid a small deposit as per their invoice .
Balance is due mid October as per the paperwork.
Since then I’ve had numerous phone call requests for the balance to be paid in full including the last call yesterday.
Did you pay the deposit by credit card?Balance is due mid October as per the paperwork.
Since then I’ve had numerous phone call requests for the balance to be paid in full including the last call yesterday.
If so the credit card is jointly and severally liable, so that's a route to getting the deposit back if the holiday company breaches the contract by cancelling the holiday if you won't pay the balance before mid October.
SpidersWeb said:
Did you pay the deposit by credit card?
If so the credit card is jointly and severally liable, so that's a route to getting the deposit back if the holiday company breaches the contract by cancelling the holiday if you won't pay the balance before mid October.
Yes I paid the deposit by credit card .If so the credit card is jointly and severally liable, so that's a route to getting the deposit back if the holiday company breaches the contract by cancelling the holiday if you won't pay the balance before mid October.
One of the requests for final payment was “ if you pay by credit card you’ve got nothing to worry about “
bad company said:
e-honda said:
sounds like a scam or a company really struggling with cash flow
either way far better off out of it, best of luck getting your deposit back
either way far better off out of it, best of luck getting your deposit back
The deposit was paid by credit card so should be able to reclaim.
I’ve sent them a recorded delivery letter telling them I have accepted their offer to cancel and receive a refund as agreed, as they aren’t replying to emails.
I’ll not hold my breath on the deposit short term , but I’ll certainly contact the card issuer if they don’t.
They’ve obviously got cash flow issues , as it is I’ve dodged a bullet imho.
I’ll not hold my breath on the deposit short term , but I’ll certainly contact the card issuer if they don’t.
They’ve obviously got cash flow issues , as it is I’ve dodged a bullet imho.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff