What's the claim process to get your money back?
Discussion
What's the usual claim process to get your money back?
Obviously the vendor I'm contending with is refusing to give me a refund, he even stated the goods I returned are now testing as 98.5% but that's ok in his book. To put it into perspective, I had to buy a replacement that tested at 127%. The 3 year old item I was replacing turns out to be 115%! Luckily I made use of the new one I bought.
But I don't just go straight to small claims do I? Do I go to trading standards first? Or the industry regulator if there is one? What's the general process if anyone's done it?
Obviously the vendor I'm contending with is refusing to give me a refund, he even stated the goods I returned are now testing as 98.5% but that's ok in his book. To put it into perspective, I had to buy a replacement that tested at 127%. The 3 year old item I was replacing turns out to be 115%! Luckily I made use of the new one I bought.
But I don't just go straight to small claims do I? Do I go to trading standards first? Or the industry regulator if there is one? What's the general process if anyone's done it?
After my email last night it seems they have agreed to a refund. I was springing into action when I got the email they would return it to me, but it seems my reply was enough. Which I didn't expect given the too'ing and fro'ing I've had with it and reading some trustpilot reviews. However, I'm relieved with the outcome.
Good call on the manufacturers specs, that would have been a logical step to understand what their expectations are for a new battery.
For info, the % is CCA as tested with a battery tester. A worthwhile bit of kit, especially if you own a few cars. If there's one positive out of this, it's buying one and being able to test batteries. Though not a planned purchase, so more expense incurred to resolve this issue.
I suppose it stands to reason that an 800CCA battery would be the minimum you'll get on a cold winters day, but would show more in the summer months, particularly if brand new.
Good call on the manufacturers specs, that would have been a logical step to understand what their expectations are for a new battery.
For info, the % is CCA as tested with a battery tester. A worthwhile bit of kit, especially if you own a few cars. If there's one positive out of this, it's buying one and being able to test batteries. Though not a planned purchase, so more expense incurred to resolve this issue.
I suppose it stands to reason that an 800CCA battery would be the minimum you'll get on a cold winters day, but would show more in the summer months, particularly if brand new.
AceRockatansky said:
I suppose it stands to reason that an 800CCA battery would be the minimum you'll get on a cold winters day, but would show more in the summer months, particularly if brand new.
You would suppose that, but then you'd be completely wrong. There are at least three different test standards SAE J537, IEC and DIN. They all involve charging the battery fully using the SAE J5377 standard, cooling the battery to -18 degrees C for 24 hours then discharging at the cold cranking amps and measuring the battery voltage. It passes if it maintains a certain voltage for a certain periodWhat you did with your battery tester was an an estimate at best.
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