Dealership mechanic has taken my car for a joy ride

[Dynion Araf Uchaf]

My car ( Hyundai i20N) is in for a service and 1st MOT. It failed the MOT due to a sticking caliper. Warranty has coughed for the repair, which is good ( although a 3 year old 18k mile car failing is not).

Anyway my car has Hyundai's Bluelink set up, which records lots of things like location, fuel level, distance travelled and TOP SPEED.

Bluelink has shown a journey ( probably a road test) today of 6 miles in 11 mins with a top speed of 106 mph.

What would you do when collecting the car this afternoon?

[mark-3bw80]

I would collect it and go home for a cup of tea. Car will be fine.

[leyorkie]

You could get confirmation of when they were in control of your car, time in, time out signed by the service manager so if anything comes in the post your covered.

[Red9zero]

leyorkie said:

You could get confirmation of when they were in control of your car, time in, time out signed by the service manager so if anything comes in the post your covered.

That would be my only concern.

[Dynion Araf Uchaf]

you're kind of missing the point.
Yes my car can handle that kind of driving, But it's my car, and I don't allow anyone else to drive it like that. There is no justification for 106mph, a steady run obeying the speed limit is what I might have expected, not someone giving my car a thrash.

I am unhappy about it, as I don't want my car treated like that.

From a dealership POV, that would be a sackable offence, if the tech had crashed the car at that speed ( and at that point it still hasn't passed its MOT) the tech is looking a couple of years in jail, and the business is looking at corporate manslaughter ( can you confirm Mr dealer that you have robust procedures in place around test drives?)

not happy.

[Castrol for a knave]

Red9zero said:

leyorkie said:

You could get confirmation of when they were in control of your car, time in, time out signed by the service manager so if anything comes in the post your covered.

That would be my only concern.

Definitely. Get them to confirm when the car was in their care, because sod's law....

[2172cc]

I'm just about to book the first service on my i20N so that's good to know. It s only done 4000miles so hoping its nothing but an oil change.

[rallye101]

Very naughty....I'd kick off!
I know I had some track day pads that required x3 cycles of 100mph to 30mph to bed them in which proved tricky to do but this will be joyride/test drive!

[Countdown]

Dynion Araf Uchaf said:

you're kind of missing the point.
Yes my car can handle that kind of driving, But it's my car, and I don't allow anyone else to drive it like that. There is no justification for 106mph, a steady run obeying the speed limit is what I might have expected, not someone giving my car a thrash.

I am unhappy about it, as I don't want my car treated like that.

From a dealership POV, that would be a sackable offence, if the tech had crashed the car at that speed ( and at that point it still hasn't passed its MOT) the tech is looking a couple of years in jail, and the business is looking at corporate manslaughter ( can you confirm Mr dealer that you have robust procedures in place around test drives?)

not happy.

I don't blame you - I agree.

I'd be having a chat with the Service manager to see what his reponse is, and then consider reporting to Hyundai UK.

[RGG]

Dynion Araf Uchaf said:

you're kind of missing the point.
Yes my car can handle that kind of driving, But it's my car, and I don't allow anyone else to drive it like that. There is no justification for 106mph, a steady run obeying the speed limit is what I might have expected, not someone giving my car a thrash.

I am unhappy about it, as I don't want my car treated like that.

From a dealership POV, that would be a sackable offence, if the tech had crashed the car at that speed ( and at that point it still hasn't passed its MOT) the tech is looking a couple of years in jail, and the business is looking at corporate manslaughter ( can you confirm Mr dealer that you have robust procedures in place around test drives?)

not happy.

Personally, I would be unhappy.

I would arrive at the garage, miss out the service manager, and let the general manager know and make it known what would be a satisfactory resolution from your point of view.

You've seen the stats on your app but you don't actually know how it was driven.

The guys who say forget it, move on.

I don't really think they would be thinking that if it were their car.

[Mr Hoops]

I had the same with my local KIA dealership, though not quite that speed. I mentioned it to the service manager who requested a screenshot of the KIA tracking data.

Given most modern cars have easily accessible tracking data I am amazed staff still take liberties with customer cars.

[Ziplobb]

Fair play
probably some young nipper - I would never begrudge someone a hoon in my car though. If you kick off there might be severe consequences for said employee. I would probably ask who worked on the car and take him to oneside on his own and have a quiet polite word. He /she will learn a lot more form that but just my opinion

[Chainsaw Rebuild]

Ziplobb said:

Fair play
probably some young nipper - I would never begrudge someone a hoon in my car though. If you kick off there might be severe consequences for said employee. I would probably ask who worked on the car and take him to oneside on his own and have a quiet polite word. He /she will learn a lot more form that but just my opinion

Im more inclined to this sort of action - the car wont be harmed by doing 106mph so just letting them know will probably be more than enough for them to realise they were a plonker. I dont think it need someone to be sacked.

[Rob 131 Sport]

Countdown said:

Dynion Araf Uchaf said:

you're kind of missing the point.
Yes my car can handle that kind of driving, But it's my car, and I don't allow anyone else to drive it like that. There is no justification for 106mph, a steady run obeying the speed limit is what I might have expected, not someone giving my car a thrash.

I am unhappy about it, as I don't want my car treated like that.

From a dealership POV, that would be a sackable offence, if the tech had crashed the car at that speed ( and at that point it still hasn't passed its MOT) the tech is looking a couple of years in jail, and the business is looking at corporate manslaughter ( can you confirm Mr dealer that you have robust procedures in place around test drives?)

not happy.

I don't blame you - I agree.

I'd be having a chat with the Service manager to see what his reponse is, and then consider reporting to Hyundai UK.

I agree to. I’m assuming there was no need for a test drive. When I book my car in for a service at BMW, I always advise that the car is not to be driven. I also take a picture of the mileage.

[martinbiz]

Rob 131 Sport said:

I agree to. I’m assuming there was no need for a test drive. When I book my car in for a service at BMW, I always advise that the car is not to be driven.

Why?

[ChevronB19]

ChevronB19 said:

Chainsaw Rebuild said:

Ziplobb said:

Fair play
probably some young nipper - I would never begrudge someone a hoon in my car though. If you kick off there might be severe consequences for said employee. I would probably ask who worked on the car and take him to oneside on his own and have a quiet polite word. He /she will learn a lot more form that but just my opinion

Im more inclined to this sort of action - the car wont be harmed by doing 106mph so just letting them know will probably be more than enough for them to realise they were a plonker. I dont think it need someone to be sacked.

Yes, I know it may not have harmed the car (depends on revs in gear etc)., but you seriously think that a transgression such as that doesn’t merit serious consequences? Id be kicking off big time.

[Dr Interceptor]

Happened to me once... my Mustang GT was in for a service at a Ford main dealer, during the day I was out on the local bypass in our works Transit van at 60mph, and my Mustang came blatting past at full chat. It sounded good

Showed the service manager the dashcam footage, I wasn't stty about it, he apologised and I didn't pay for the service.

[Peterpetrole]

Does the app tell you where he took it, is the dealership near a motorway?

Surprised at the relaxed replies in here, I'd be furious and more than that extremely worried for the safety of other road users. Needs escalating immediately and put a stop to.

[TommoAE86]

martinbiz said:

Why?

Why do you need to take it for a drive unless it actually needs a road test for the work done. It's shows a massive lack of respect taking someone else's car out for a spin to show off to their mates.

When my Toyota went in for it's belts they took it for a 7 mile drive, you don't need to do a road test for the auxiliary belts. So fk that dealership, and fk the little sts taking my property out for a joyride.

[Martin315]

martinbiz said:

Rob 131 Sport said:

I agree to. I’m assuming there was no need for a test drive. When I book my car in for a service at BMW, I always advise that the car is not to be driven.

Why?

Surely they have to drive it from wherever you’ve parked it to the service bay and back again?