Courier messed up - where do I stand?
Discussion
Firstly its not the obvious one, its one of the big international and reputable names in the industry
I ordered some bits last week from a well regarded retailer
They were delivered yesterday as a consignment of 2 boxes
I was expecting 1 box however when challenged the delivery guy insisted my consignment was 2
He thrust a screen in my face and asked me to sign it which I stupidly did without asking him to scroll for order details back and then he left. The transaction took a matter of seconds
As soon as he had naffed off I realised that I had been given my own order as a single box plus a bonus box meant for a different customer from the same retailer with obviously the same branding with a small and difficult to read tracking address label
I immediately emailed the retailer to tell them off the mix up but didnt get a reply until late today
Just after breakfast today I got a phone call from the courier office. The guy who had bought my 'bonus' package had turned up to collect it at which point they realised their stuff up.
Their suggested solution sounded more like a plan to keep it off the books and not let the boss find so I insisted they talk to the retailer to fix things and organise collection
The result of this is that they will call sometime at their convenience to collect but wont give a time window
As I work full time and had ordered the goods specifically as I had a day off this week this isnt great however thats the deal
Id also like to state that the package is niche and has limited resale value besides geeks like me and I dont stand to profit if I keep it anyway - plus that when I immediately realised they had fouled up I contacted them before they knew they had made a mistake
Ive given x3 1h slots when I will be in each week for the next month but they insist they cant commit to this and will collect any time during the working day for an issue which is their doing not mine
Thoughts? TTFO or otherwise?
Cheers
OP, is the courier depot within a reasonable distance to get to? I'd strongly consider taking it round to offload to them.
Or the same for the buyer who was meant to receive it (I assume the label has an address etc)?
They're the one who's losing out in this situation, so I'd be willing to put a bit of extra work in to help them, rather than because it makes life easier for the courier fixing their mistake.
Or the same for the buyer who was meant to receive it (I assume the label has an address etc)?
They're the one who's losing out in this situation, so I'd be willing to put a bit of extra work in to help them, rather than because it makes life easier for the courier fixing their mistake.
It is the delivery guy that realised his mistake and was trying to correct it, reputable or not, they are under pressure to go back with an empty van.
Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
anyoldcardave said:
It is the delivery guy that realised his mistake and was trying to correct it, reputable or not, they are under pressure to go back with an empty van.
Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
I think you have misunderstood what the OP was saying, ( I read it that way too at first) nobody dropped anybody in the doo dah.Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
I think what the OP really meant when he said "The guy who had bought my 'bonus' package had turned up to collect it at which point they realised their stuff up."
The guy who had also ordered a parcel from the same seller as I did, turned up at the couriers depot to collect their parcel. It was at this point that the courier company, not the driver, then realised they had sent the parcel out for delivery to my address instead of keeping it at the depot for collection.
At least I think that's what he meant!
Yellow Lizud said:
anyoldcardave said:
It is the delivery guy that realised his mistake and was trying to correct it, reputable or not, they are under pressure to go back with an empty van.
Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
I think you have misunderstood what the OP was saying, ( I read it that way too at first) nobody dropped anybody in the doo dah.Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
I think what the OP really meant when he said "The guy who had bought my 'bonus' package had turned up to collect it at which point they realised their stuff up."
The guy who had also ordered a parcel from the same seller as I did, turned up at the couriers depot to collect their parcel. It was at this point that the courier company, not the driver, then realised they had sent the parcel out for delivery to my address instead of keeping it at the depot for collection.
At least I think that's what he meant!
Once the depot were involved there is no keeping it off the books, and if it was out for delivery, while it was booked for collection, not the drivers fault.
Sorry Op, your wording confused me.
You have the address for the other guy and if on same van route must be close by, would it be easier for everyone to take a detour on your travels and drop it to him, will save you hassle too.
anyoldcardave said:
It is the delivery guy that realised his mistake and was trying to correct it, reputable or not, they are under pressure to go back with an empty van.
Now you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
errr, okNow you have dropped him in the doo dah, no skin off your nose to have given it back and you would have saved yourself a lot of hassle.
These guys are paid a rate you would probably not work for. the job is the pitts, to the company they are just a tool, same as the van is.
You are where you are now, but you need not have been.
In case you hadnt read the OP I was given a blank screen to sign after the driver had presumably scrolled past the bits that exactly detailed the consignment as well as the bit that let me say my own package was damaged whilst he insisted my delivery was 2 boxes with an address label in too small a font to easily read and unfortunately I am not fluent in translating the QR codes which dominated the labels
And then when I took them inside and immediately saw I had a bonus extra package and emailed the retailer it took them another 24h at courier HQ only after the sad customer called to collect the box they had given to me by accident to contact me and try to sort an off radar swap without the boss finding out and this is my fault????
And whats my liability if I "did the right thing" and drove an hours round trip to drop it to its rightful owner and then she claimed the goods were trashed or that I hadnt actually delivered them? BTW the depot is further
Its possible Im more paranoid or less naive than most of you
And I still dont have confirmation that they will collect in one of the 3 reasonable time windows I have given them for each week going forward
And again despite retailing for several hundred quid the resale is of fringe interest and marginal at best unless youre a nerd
Cheers
InitialDave said:
OP, is the courier depot within a reasonable distance to get to? I'd strongly consider taking it round to offload to them.
Or the same for the buyer who was meant to receive it (I assume the label has an address etc)?
They're the one who's losing out in this situation, so I'd be willing to put a bit of extra work in to help them, rather than because it makes life easier for the courier fixing their mistake.
I agree with this approach.Or the same for the buyer who was meant to receive it (I assume the label has an address etc)?
They're the one who's losing out in this situation, so I'd be willing to put a bit of extra work in to help them, rather than because it makes life easier for the courier fixing their mistake.
Put yourself in the other customer’s shoes and consider how you would feel if you couldn’t get access to something you bought.
(Although we know that’s impossible for a minority, who’s universe is themselves only)..
jeremyh1 said:
I run a small courier company
Do you know that we are the most complained about industry in the country!
It looks like you should get what you ordered as they have admitted that they have a problem
Keep the company that sent updated as they are legally responsible for the consignment
I can understand why your second sentence applies. The OP has got his package, also another one.Do you know that we are the most complained about industry in the country!
It looks like you should get what you ordered as they have admitted that they have a problem
Keep the company that sent updated as they are legally responsible for the consignment
A parcel delivery from Amazon, by a company formerly named after a Greek God was supposed to be delivered to me last Monday! All I got was an email stating they'd attempted to deliver it at 12.27! Oh no you flamin well didn't as I was sat here waiting, and nobody buzzed my, very clearly marked, intercom to buzz you into the block of 4 flats I live in, and no van was seen around the little estate! I complained as soon as I got the email and it was delivered next day. Got a call on Friday asking if I'd got it and stressed that the original delivery driver had been 'economical with the truth', but just got "You've got it so case closed!" They don't care.
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