Want to reject car
Discussion
I purchased a used Mercedes from a Mercedes dealer. On collection there was a problem with the info screen and they had to keep the car for two weeks. When I picked it up within half an hour on the motorway I noticed a wheel so I was told by The dealership to take it to my local Mercedes dealer. I live over 200 miles from the dealership on a purchase a car from.
They discovered that one tyre was a winter tyre and three were summer one of which was put on the wrong rotational direction. Eventually they agreed to put two brand new tires on the car but the problem persisted. The dealership has tested the car and they agree there is a wobble. Wheels balanced again no joy. Also the rear door handle fails to work and the back bumper has dropped. Paintwork is now peeling the mechanic told me that the rear quarter has been re-sprayed including the door handle. Not by Mercedes but bye someone privately. The car has a full Mercedes service history.
Before the 6th month period I informed them that if the car cannot be rectified I will be rejecting it. I have now told them I would like to reject a car and they have offered me a replacement car or to try to fix it.
Am I entitled to a refund less wear and tear and mileage considerations I believe they are aware that I can ask for my money back which is why they are offering me a replacement car with money adjustment either way.
Advice please
They discovered that one tyre was a winter tyre and three were summer one of which was put on the wrong rotational direction. Eventually they agreed to put two brand new tires on the car but the problem persisted. The dealership has tested the car and they agree there is a wobble. Wheels balanced again no joy. Also the rear door handle fails to work and the back bumper has dropped. Paintwork is now peeling the mechanic told me that the rear quarter has been re-sprayed including the door handle. Not by Mercedes but bye someone privately. The car has a full Mercedes service history.
Before the 6th month period I informed them that if the car cannot be rectified I will be rejecting it. I have now told them I would like to reject a car and they have offered me a replacement car or to try to fix it.
Am I entitled to a refund less wear and tear and mileage considerations I believe they are aware that I can ask for my money back which is why they are offering me a replacement car with money adjustment either way.
Advice please
As I understand it, they have the right to repair.
It'll come down to age and price of the car, as to what they're willing to do for you.
Paint, doors not closing, repair damage or wobbly tires are not IMO a reason to reject, many new cars have had repairs before you even see them.
They can adjust the door and sort the tracking, what else is wrong with it, and how much did you pay for it?
It'll come down to age and price of the car, as to what they're willing to do for you.
Paint, doors not closing, repair damage or wobbly tires are not IMO a reason to reject, many new cars have had repairs before you even see them.
They can adjust the door and sort the tracking, what else is wrong with it, and how much did you pay for it?
Another Mercedes dealership have tried twice now to rectify the wobble. They have even put new tyres on it. It has not been right since the day I picked it up. I don't expect to buy a used car from a Mercedes main dealership and for the paint to peel off within five months or a wobble to persist for five months or the bumper to drop or the door handle to fail none of which incidentally are covered by the warranty. Anticel a car with odd tyres the wrong way round and a car that has had previous accident damage of some kind is totally at unacceptable.
You cannot reject for the paintwork, unless they claimed at the point of sale that it had never been repainted anywhere.
However, your wobble??
You reported that fault to them after two weeks of ownership.
So if that fault is still now present after repair attempts, you have a right to reject as you reported that to them within 30 days.
How many miles have you done since in the car? As they will be able to deduct some money for use from your refund offer.
Also, the time that the car was back at a dealership being repaired can be added to your 30 days period (2 weeks)
I'd contact Citizens advice at this point, they'll give you a case number.
Include that case number on all emails to the dealer, that can often stop them further messing you around.
However, your wobble??
You reported that fault to them after two weeks of ownership.
So if that fault is still now present after repair attempts, you have a right to reject as you reported that to them within 30 days.
How many miles have you done since in the car? As they will be able to deduct some money for use from your refund offer.
Also, the time that the car was back at a dealership being repaired can be added to your 30 days period (2 weeks)
I'd contact Citizens advice at this point, they'll give you a case number.
Include that case number on all emails to the dealer, that can often stop them further messing you around.
I have done 3,000 miles in six months.
The original problem with the wobble was the first day that I drove it away from the dealership after it was stuck in there repairing the screen for two weeks.
I think it's a pretty bad show for a prestige make like Mercedes to sell a car like this and by offering me another car in replacement is admitting fault.
The original problem with the wobble was the first day that I drove it away from the dealership after it was stuck in there repairing the screen for two weeks.
I think it's a pretty bad show for a prestige make like Mercedes to sell a car like this and by offering me another car in replacement is admitting fault.
Rs2oo said:
I have done 3,000 miles in six months.
The original problem with the wobble was the first day that I drove it away from the dealership after it was stuck in there repairing the screen for two weeks.
I think it's a pretty bad show for a prestige make like Mercedes to sell a car like this and by offering me another car in replacement is admitting fault.
Yes, it's a bad show, should have been picked up on their Used Approved checks, and dealt with.The original problem with the wobble was the first day that I drove it away from the dealership after it was stuck in there repairing the screen for two weeks.
I think it's a pretty bad show for a prestige make like Mercedes to sell a car like this and by offering me another car in replacement is admitting fault.
So get your refund. and buy from a different dealership.
However, if they fight your refund you'll have to stop using the car, and then take legal action, or ombudsman, and that could take a long time whilst not being able to use your car.
Did you take out finance on the car?
If so you'll have to reject it to the finance company, as well as the supplying dealer.
So if you do want to continue onto rejection, Citizens advice will point you to a template letter on their website that has all the correct wording, quoting the correct parts of the CRA in your letter.
Edited by Trevor555 on Wednesday 24th July 16:57
Trevor555 said:
Yes, it's a bad show, should have been picked up on their Used Approved checks, and dealt with.
So get your refund. and buy from a different dealership.
However, if they fight your refund you'll have to stop using the car, and then take legal action, or ombudsman, and that could take a long time whilst not being able to use your car.
Did you take out finance on the car?
If so you'll have to reject it to the finance company, as well as the supplying dealer.
So if you do want to continue onto rejection, Citizens advice will point you to a template letter on their website that has all the correct wording, quoting the correct parts of the CRA in your letter.
No finance. Bought outright. So get your refund. and buy from a different dealership.
However, if they fight your refund you'll have to stop using the car, and then take legal action, or ombudsman, and that could take a long time whilst not being able to use your car.
Did you take out finance on the car?
If so you'll have to reject it to the finance company, as well as the supplying dealer.
So if you do want to continue onto rejection, Citizens advice will point you to a template letter on their website that has all the correct wording, quoting the correct parts of the CRA in your letter.
Edited by Trevor555 on Wednesday 24th July 16:57
I'll take your advice thank-you
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