Gdpr issue with food delivery website

[mcdjl]

I was looking at food options on one of the meal (think greeting and not stale) delivery websites while my wife was ordering and had to put in my email address last week, so when I got an email from them thought nothing of it. Today I got another email saying my order will arrive tomorrow, which I definitely didn't put in payment details etc for. I then try to log in and to my surprise can do so using my email address. However the delivery address is several hundred miles from me, the name is not mine, nor is the phone number, though the PayPal account is hashed so at least I can't see their payment details. As I'm not the account holder they won't talk to me (unless I lie and say I'm the account holder). Clearly I can use the phone number I shouldn't have or write a letter or the address I shouldn't have to help someone else resolve this. If I do that for them to be and to do anytime I have to hand over my phone number and email address.
The companies live chat agents won't do anything, their phone staff are on the end of a very bad(or long) line and don't understand there's an issue. How do I make the company take this seriously?

Edited by mcdjl on Monday 8th July 23:36

[loskie]

have you been drinking?

[MitchT]

Had a similar issue once with one of those two independent holiday websites that gets advertised on TV and appears to be trying to position themselves as a bit exclusive... you know the ones!

The OH, who's registered on both (I'm registered on neither), forwarded a holiday that she thought I'd be interested in. When I clicked through from the email I was logged into her account on my laptop! I could go into her profile and access the settings and could have changed the email address, password, etc!

[mcdjl]

loskie said:

have you been drinking?

Nope, just relying on auto wrong too much. Tidied up now I hope

[andburg]

if you can login...can you not change the email address so its not yours?

[mcdjl]

andburg said:

if you can login...can you not change the email address so its not yours?

To what/who's?
Which is still beside the point of their system is broken.

[Sebring440]

mcdjl said:

andburg said:

if you can login...can you not change the email address so its not yours?

To what/who's?
Which is still beside the point of their system is broken.

Who cares if their system is broken? Just remove/change the email address and forget about it.

[mcdjl]

So who have they given my/ my wife's details to? If they're giving me someone else's?
That's been done now. However I went on to give my opinion this weeks choices to my wife, I can still get into this other person's account with their email appearing in the amount settings.

[foiled]

If they won’t talk to you, the quickest way to sort this out, is to change the delivery address to your own address.

Suspect they’ll be more willing to speak to you after someone complains of a few missing deliveries

[AndyNetwork]

Having had some of the menus from the same said company, change their order to some of the more obscure menus.

I'm sure they will soon contact the company when their meals get changed to carrot sufle with truffle accompaniment costing them a significant amount more than they were expecting.

[stef1808]

Change the password is step 1…