Forecourt Eye

[andye30m3]

Has anyone had anything to do with them?

Would appear that I filled the car up a couple of months ago, went in to pay and the cashier has only taken payment for the lunch I also bought. It was definitely me, I definitely put the fuel in and an 99% sure I'd have given the pump number when paying but accept I wouldn't have looked at the card machine.

Obviously happy to pay for the fuel regardless of who's error it was but not particularly happy with an admin fee when I'm quite sure I would have given them the pump number, tapped the card and left.

If nothing else I'll learn to be more observant in the future.

[119]

andye30m3 said:

Has anyone had anything to do with them?

Would appear that I filled the car up a couple of months ago, went in to pay and the cashier has only taken payment for the lunch I also bought. It was definitely me, I definitely put the fuel in and an 99% sure I'd have given the pump number when paying but accept I wouldn't have looked at the card machine.

Obviously happy to pay for the fuel regardless of who's error it was but not particularly happy with an admin fee when I'm quite sure I would have given them the pump number, tapped the card and left.

If nothing else I'll learn to be more observant in the future.

It is odd as whenever I go the cashier I normally get ‘any fuel?’ bellowed at me.

[FMOB]

I had something similar, filled the car and went in to pay, stated which pump and paid by card. I did look at the receipt and thought it looked cheap but was running late.

As I was driving away I got 'shouted at' via speaker to stop, obviously stopped and went back in the shop.

What happened is they charged me for the wrong pump, there was a lady there looking very worried as they wanted £90 from her, got it all sorted but basically they mis-priced the fuel. I did my bit by making payment so I believe I could have driven away without commiting an offence as it was their mistake not mine but discovered after the transaction completed, I paid what they asked.

I do not think it is any different to a shop mis-pricing goods (as a genuine error not someone swapping labels) and having them honour the price, had that in Boots once but depends upon exact circumstances at the time.

https://www.citizensadvice.org.uk/consumer/somethi...

I would pay the outstanding balance but not the admin fee as it was not your mistake.

Edited by FMOB on Thursday 13th June 18:49

[The Gauge]

I've had dealings with them and found them reasonable when appealing.

I used to use BP's app when filling at their petrol stations, pull up at the pump, open the app, input which pump number you're at, fill up and payment is automatically taken from your linked bank card. Means you could pay without going into the shop.

One day I got a letter from Forecourt Eye saying I hadn't paid one time, providing a photo of my car at the pump. Turned out my phone had lost connection whilst filling and I'd driven off assuming payment had gone through. The fine was for the fuel amount, plus something like £20 admin fee.

I checked on the app payment history and my bank statement and I hadn't paid. I returned to the petrol station and paid, and negotiated a reduction of a £10 fee which Fourcourt Eye agreed. All seemed vary fair and simple, after all I should really have checked on the app that payment had gone through before driving off.

[48k]

FMOB said:

I do not think it is any different to a shop mis-pricing goods (as a genuine error not someone swapping labels) and having them honour the price

I think it's totally different. The shop parallel would be that you have two items in your trolly and the cashier only charges you for one. Then you get called back to pay for the item they haven't rung through. That's totally different to the shop mis-pricing one of the items.

[Bigends]

Buying fuel really isnt a difficult process. Draw fuel - note the amount on the pump display. Note the pump number. Go to pay, when called forward announce the pump number, check the cashier display/card machine to confirm you're paying the correct amount. Pay and leave. If buying additional items make sure that all items are paid for, not just the £5 for a sarnie when you've drawn £30 of fuel as well. .Saves all of this hassle.

[FMOB]

48k said:

FMOB said:

I do not think it is any different to a shop mis-pricing goods (as a genuine error not someone swapping labels) and having them honour the price

I think it's totally different. The shop parallel would be that you have two items in your trolly and the cashier only charges you for one. Then you get called back to pay for the item they haven't rung through. That's totally different to the shop mis-pricing one of the items.

In both cases the seller has made an error in the transaction, the buyer has provided a suitable and valid payment method so has completed their part of the contract correctly.

Not saying that under the circumstances things should not be corrected but the buyer is not responsible for the error.

[dreamcracker]

Bigends said:

Buying fuel really isnt a difficult process. Draw fuel - note the amount on the pump display. Note the pump number. Go to pay, when called forward announce the pump number, check the cashier display/card machine to confirm you're paying the correct amount. Pay and leave..

The only thing I ever check is the pump number.
Rarely do I remember how much the fuel cost, and just accept whatever the cashier says I need to pay.

[carl_w]

dreamcracker said:

The only thing I ever check is the pump number.
Rarely do I remember how much the fuel cost, and just accept whatever the cashier says I need to pay.

But if it's a fiver for a sarnie rather than the 70 quid it costs to fill up even a small sized tank you're bound to notice, right?

[The Gauge]

carl_w said:

But if it's a fiver for a sarnie rather than the 70 quid it costs to fill up even a small sized tank you're bound to notice, right?

Not necessarily, the petrol station I use the don't really speak to you after you've told them your pump number, they just point to the card machine to tap. I usually look at the till display to check the amount but that is sometimes angled the wrong way. I generally look at the notification on my phone of the purchase, and scan my statement when it arrives for any anomalies, but there are occasions when I might not check when at the till.

[nute]

Easily done if you are in a hurry. I only look at the pump number, rarely at the cost of the fuel, so if the cashier mistakenly rings up someone else’s pump I’d likely not notice, and probably not if they only ring through the fuel and not the sandwich or the other way around.

[thisnameistaken]

FMOB said:

I had something similar, filled the car and went in to pay, stated which pump and paid by card. I did look at the receipt and thought it looked cheap but was running late.

As I was driving away I got 'shouted at' via speaker to stop, obviously stopped and went back in the shop.

What happened is they charged me for the wrong pump, there was a lady there looking very worried as they wanted £90 from her, got it all sorted but basically they mis-priced the fuel. I did my bit by making payment so I believe I could have driven away without commiting an offence as it was their mistake not mine but discovered after the transaction completed, I paid what they asked.

I do not think it is any different to a shop mis-pricing goods (as a genuine error not someone swapping labels) and having them honour the price, had that in Boots once but depends upon exact circumstances at the time.

https://www.citizensadvice.org.uk/consumer/somethi...

I would pay the outstanding balance but not the admin fee as it was not your mistake.

Edited by FMOB on Thursday 13th June 18:49

I agree, I'd pay the outstanding balance but not the admin fee. If it's a mistake and you had no criminal intent it's not theft so I'd just be paying what I owed. Even if it the person going into the store did it with the intent to steal the fuel but pay for the other goods it's going to be almost impossible to prove so an honest mistake will be even harder.

Ultimately, if the business employs a procedure to collect revenue by their staff that's so open to abuse or mistake then they need to adapt that procedure by limiting sales to just fuel and not other shopping, pay at pump or even pay first but they don't want to do that as it'd impact sales of groceries and other goods so they want to pass the cost to the customer.

Edited by thisnameistaken on Friday 14th June 11:34

[RSTurboPaul]

Seems like this sort of situation could be avoided by using cash!

[JagLad]

How do they know it was you?

[Tommo87]

48k said:

FMOB said:

I do not think it is any different to a shop mis-pricing goods (as a genuine error not someone swapping labels) and having them honour the price

I think it's totally different. The shop parallel would be that you have two items in your trolly and the cashier only charges you for one. Then you get called back to pay for the item they haven't rung through. That's totally different to the shop mis-pricing one of the items.

Agreed. It’s a totally different cause and outcome.

I have always looked at the total cost and pump number before walking off to pay, no different to a restaurant where you quote a table at the till.
It wasn’t until today that I realise some people don’t bothers

Perhaps that explains why they seem to have problems when I (and most other motorists) don’t.