Terrible data speeds and connection on O2 - Anyone else?

Terrible data speeds and connection on O2 - Anyone else?

Author
Discussion

I am alright Jack

3,820 posts

149 months

Sunday 9th June
quotequote all
mikey_b said:
The 3G switch off is being done to boost capacity on 4 and 5G. There are very big overlaps in the frequency bands used by each generation of mobile technology, indeed the major difference is compression algorithms rather than frequency. Switching off transmitters occupying spectrum that could be used by a much more efficient technologies means better service for everyone. However, there will obviously be a period of time between 3G switch-off and new base stations being installed to replace the coverage with 5G - which is what we’re in now.

If O2 are indeed delaying (or just slow-walking) the 3G switch-off, you can guess what that means for their 5G rollout schedule.
Giffgaff use 02 network and up until maybe a couple of months ago had no switch off date for 3G and were still using it.

I mistakenly signed up with them for about two days until I realised the mistake I'd made. They also didn't have wifi calling with no date for when they would and no free data messaging. I have little reception from any supplier where I live so wifi calling is invaluable.

I went back to Smarty which is where I should have stayed.

devnull

3,787 posts

163 months

Sunday 9th June
quotequote all
O2 users in my town have been basically left stranded for a few years now, the mast is essentially broken and doesn't seem like it will ever be rectified, NIMBYism in the town has prevented additional masts being constructed where needed (in the affluent area of town) and to make it worse Virgin Media went on a sales spree signing up lots of users to O2.

Don't forget, O2 have also had nationwide blackouts in service over the years too. The service could be free and I wouldn't consider it.

Lucas Ayde

3,694 posts

174 months

Monday 10th June
quotequote all
I was trying different PAYG sims recently for backup phone/mobile router usage and o2 were utter rubbish.

Aside from crap reception and poor data speeds, the customer service was awful. I couldn't get their top-up app to accept my credit card, their phone helpline was useless and unprofessional and I ended up having to find a high street o2 store which was able to do it (using the same card).

Gave up on using their service after that first month ran out.

phil4

1,289 posts

244 months

Monday 10th June
quotequote all
I am alright Jack said:
Giffgaff use 02 network and....

They also didn't have wifi calling with no date for when they would
GiffGaff are rolling out wifi calling right now, it's being done in random batches:
https://community.giffgaff.com/d/34049108-an-updat...


I am alright Jack

3,820 posts

149 months

Tuesday 11th June
quotequote all
phil4 said:
I am alright Jack said:
Giffgaff use 02 network and....

They also didn't have wifi calling with no date for when they would
GiffGaff are rolling out wifi calling right now, it's being done in random batches:
https://community.giffgaff.com/d/34049108-an-updat...
While I was with them deciding on my best course of action I went on to their forum where there was a very long thread about when wifi calling was going to implemented. This thread had been going on for a long time and the regulars were not at all happy over Gifgaf's constant replies of, it's happening soon, it's being rolled out soon etc etc. which never happened.

I'm glad Gifgaf's customers are finally getting what they've been promised for a long time.

Glassman

22,947 posts

221 months

Monday 1st July
quotequote all
Popped in to an O2 store to see if there was any way of salvaging something from this st show.

In short: nope. I have a business account and they can't access from a shop. Has to be via telephone, which I would have to leave my house to do so as I can't make or receive calls when at home.

Silverage

2,117 posts

136 months

Tuesday 2nd July
quotequote all
I’m with Voxi (poor man’s Vodafone) and they turned off their 3G stuff about a year ago. Since then there are vast swathes of land round here where all you get is the dreaded “E” which seems to mean no service at all. In the past these would have had 3G coverage, which although it was never fast, at least worked.

Zaichik

252 posts

42 months

Tuesday 2nd July
quotequote all
I have both O2 and Vodafone on my phone (iPhone 15 using one physical and one 'e' sim), so can switch between the two.
Most of the time, I find very little difference except on the occasion where one may be present when the other isn't.
When there, the bandwidth is generally comparable.

I was quite surprised by this because I have also felt as a long term O2 customer that their network was becoming worse.

.:ian:.

2,284 posts

209 months

Tuesday 2nd July
quotequote all
O2 3g network is used by both smets1 and 2 electricity meters, in the South anyway.

They cant turn 3g off until all/most/some meters are upgraded to the new 4g vodafone network.

(As far as I can work out from googling)

I get terrible o2 reception at home, seems worse on my work iPhone which often shows no connection even on the top floor. Out and about it mostly says 3g, occasionally edge, which is pretty nasty, Teams just chucks its toys out of the pram if you try to use it laugh


5s Alive

2,072 posts

40 months

Tuesday 2nd July
quotequote all
We're leaving O2 as soon as we return from holiday. Both coverage and signal strength have been woeful since we were ported over from Vodafone when TalkTalk sold their mobile business to O2.

We were previously O2 customers many years ago and ditched them for the same reasons then. Even at home in the Borders it's woeful. In the North West of Scotland its non-existent in more places than I can count.

We've been with Vodafone, Orange, EE and others that I can't remember, all were better than O2.

Best mobile network? - laughable!


u6dw4

69 posts

30 months

Tuesday 2nd July
quotequote all
02 used to be good, but now are terrible, moved to EE, not perfect but i can now actually get a signal for work.

wi-fi call is really useful in rural aeras, i was missing calls without it.



Edited by u6dw4 on Tuesday 2nd July 20:54

OutInTheShed

8,788 posts

32 months

Tuesday 2nd July
quotequote all
5s Alive said:
We're leaving O2 as soon as we return from holiday. Both coverage and signal strength have been woeful since we were ported over from Vodafone when TalkTalk sold their mobile business to O2.

We were previously O2 customers many years ago and ditched them for the same reasons then. Even at home in the Borders it's woeful. In the North West of Scotland its non-existent in more places than I can count.

We've been with Vodafone, Orange, EE and others that I can't remember, all were better than O2.

Best mobile network? - laughable!
Similar here in Devon.
4G coverage seems to be going backwards?
And today, I got a text saying my monthly bill be be about £30 going up from £13-odd, as I used to be with Virgin.
I'm already in a complaints process with them regarding them sending me junk texts trying to flog me Sampung phones.

Timothy Bucktu

15,579 posts

206 months

Monday 8th July
quotequote all
https://www.spusu.co.uk/ seem to tick all the boxes?...EE network, WiFi calling, EU roaming. If you go through Uswitch you can get 50GB a month for £12.90 on a 1 month contract.
Thoughts?

wyson

2,432 posts

110 months

Monday 8th July
quotequote all
Just checked, its missing visual voice mail and HD voice.

Timothy Bucktu

15,579 posts

206 months

Monday 8th July
quotequote all
wyson said:
Something will be missing, like visual voice mail.
No idea what that is smile ...but yeah, it's finding the catch!

wyson

2,432 posts

110 months

Monday 8th July
quotequote all
Timothy Bucktu said:
No idea what that is smile ...but yeah, it's finding the catch!
Your phone shows a list of voicemails, you don’t have to listen to saved voicemails in order. You can scrub, rewind, fast forward messages.

wyson

2,432 posts

110 months

Monday 8th July
quotequote all
HD voice means your voice will sound fuller, more bandwidth is given to audio in a phone call.

mikey_b

2,056 posts

51 months

Monday 8th July
quotequote all
https://www.simsherpa.com/networks/spusu/review-an...

Looks ok apart from the note about SMS being flakey for one time passwords. That was something I used to get sometimes on Virgin Mobile a while back, before they fully merged into O2 and dropped their own branding. It was related to VM routing things via a network in Belgium. With Spusu being Austrian, potentially something similar happening.

5s Alive

2,072 posts

40 months

Thursday 11th July
quotequote all
OutInTheShed said:
5s Alive said:
We're leaving O2 as soon as we return from holiday. Both coverage and signal strength have been woeful since we were ported over from Vodafone when TalkTalk sold their mobile business to O2.

We were previously O2 customers many years ago and ditched them for the same reasons then. Even at home in the Borders it's woeful. In the North West of Scotland its non-existent in more places than I can count.

We've been with Vodafone, Orange, EE and others that I can't remember, all were better than O2.

Best mobile network? - laughable!
Similar here in Devon.
4G coverage seems to be going backwards?
And today, I got a text saying my monthly bill be be about £30 going up from £13-odd, as I used to be with Virgin.
I'm already in a complaints process with them regarding them sending me junk texts trying to flog me Sampung phones.
Quick update. We've gone with Lebara on the Vodafone network. Both sims are currently in the phone pending number transfer so can directly compare signal strength.

Much stronger signal at home and at the MiL's in Edinburgh, but also when out on my bike in Glentress where there were several completely dead zones with O2.

Got the usual 'why are you leaving us' and quoted poor signal. Apparently our local network tower is operating below optimum - no st! Doesn't explain the poor service everywhere else though.


Edited by 5s Alive on Friday 12th July 08:15

thebraketester

14,619 posts

144 months

Thursday 11th July
quotequote all
The problem I have is that since they turned off all 3G towers, if you don’t get 4/5g then you get switch onto EDGE which is absolute horse st and hasn’t been up to any use since the mid 2000s. On Vodafone.