B2b changing terms of warranty after sale
Discussion
At the moment we charge a basic maintenance contract that covers annual preventative maintenance and monitoring and gives a discount on the hourly rate of reactive maintenance, and guarantees response time.
I have been chatting with my account manager at one of the smaller suppliers over the weekend, they may be able to help me out unofficially. I havent given them as much business as the other suppliers as my credit limit there is low and they dont hold the same level of stock as the bigger guys, but they are growing, and customer service is good, so I will probably end up moving more of my custom to them.
Just going to stick in my throat over the next year.
The accounts girl at the biggest supplier has been quite good, when she phones to query the late payment, I tell her the reason, and she kicks the branches arse, as i ask the branch to tell me the value of outstanding rmas every month and they never do, she calls them and works out the value of kit, then i pay the statement minus the value of delayed rmas.
Its not just me, everyone i speak to is pissed off at this.
The upside is the kit is quite reliable, but still, the amount I am punting it is enough to be a problem.
If i was selling the same amount of proview or spro i would be bankrupt with the warranty claims
I have been chatting with my account manager at one of the smaller suppliers over the weekend, they may be able to help me out unofficially. I havent given them as much business as the other suppliers as my credit limit there is low and they dont hold the same level of stock as the bigger guys, but they are growing, and customer service is good, so I will probably end up moving more of my custom to them.
Just going to stick in my throat over the next year.
The accounts girl at the biggest supplier has been quite good, when she phones to query the late payment, I tell her the reason, and she kicks the branches arse, as i ask the branch to tell me the value of outstanding rmas every month and they never do, she calls them and works out the value of kit, then i pay the statement minus the value of delayed rmas.
Its not just me, everyone i speak to is pissed off at this.
The upside is the kit is quite reliable, but still, the amount I am punting it is enough to be a problem.
If i was selling the same amount of proview or spro i would be bankrupt with the warranty claims
119 said:
Doesn’t sound very reliable if you have several credits waiting to be actioned, which must be enough for you to raise a complaint?
Dunno. I have cheapo reolink that have never missed a beat!
Things can seem reliable when you have 1 or 2.Dunno. I have cheapo reolink that have never missed a beat!
When you sell 10s of thousands is when you get a true picture.
essayer said:
That’s a s
tload of cameras 
Indeed, building the survelliance society >400 new cameras everyday!tload of cameras Interesting that the US has banned Hikvision (along with others) from their national infrastructure projects over concerns they are linked with the Chinese Security Services.
And we are fitting these cameras everywhere, what could possibly go wrong?
OldGermanHeaps said:
Tje terms state advanced replacement in year 1, rtb year 2 and 3.
They are trying to force rtb in year 1 failures now though and turnaround for year 2 and 3 failures has increasd from 2 weeks to 4 to 8 weeks.
Axis lightfinder nightvision is not a patch on hiks colorvu, we have fitted lightfinder while working for clients who cant use hik or dahua.
Still curious, apols if you've covered it, but have the terms for the new cams you are buying now state rtb years 1, 2, and 3 and the new turnaround time?They are trying to force rtb in year 1 failures now though and turnaround for year 2 and 3 failures has increasd from 2 weeks to 4 to 8 weeks.
Axis lightfinder nightvision is not a patch on hiks colorvu, we have fitted lightfinder while working for clients who cant use hik or dahua.
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